IT Operations Associate SC6 Mersin

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In 2020, WFP was awarded the Nobel Peace Prize for its efforts to fight hunger globally, including its work during the coronavirus pandemic.

In Syria, WFP provides food assistance to more than 4.6 million people each month. This includes families who require emergency assistance when affected by conflict and displacement and also those who need help to improve their nutrition and food security. WFP supports children across Syria with healthy meals and snacks at school, mothers with nutritious diets, and families and communities with sustainable livelihood projects.

ORGANIZATIONAL CONTEXT

At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services. This post is based in Mersin, Turkiye reporting to Head of Field Office and functional reporting line to Head Technology Unit of Syria Country Office.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.

2. Monitor technology reliability, identify user needs, analyze data, and produce accurate reports to recommend IT solutions to support informative decision-making.

3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided to staff.

4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.

5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.

6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.

7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.

8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.

9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.

10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.

11. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.

12. Support the implementation of Security Communication System and IT projects.

13. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

KEY ACCOUNTABILITIES (Cont.)

Functional Capabilities and skills required to deliver outputs:

• Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.

• Has basic understanding of project management principles to provide basic estimates on timing, resource utilization and costs to facilitate the project planning process.

• Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.

• Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.

• Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.

• Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Language: Fluency (level C) in in oral and written communication in English and Turkish.

Experience: • Minimum 6 years of post-secondary school relevant working experience. Experience in cash-based transfers and beneficiary identity management in humanitarian context; • Has experience resolving more complex technical issues. • Has worked with head of units in defining requirements for functional area. • Has experience with the application of client services standards to resolve or escalate clients’ service problems.

CONTRACT TYPE & DURATION

Eligibility: Turkish nationals or holders of a valid Turkish residency permit

Contract Type: Service Contract - SC6

Duration: 12 months

Duty Station: Mersin

DEADLINE FOR APPLICATIONS

All applications should be received no later than Thursday, 11 May 2023.

TERMS AND CONDITIONS

1. Only candidates who are short-listed will be contacted and will be invited to the next stage of the selection process.

2. Applications and CV in PDF format must be submitted online with:

• English language only
• Indicate exact Positions Title
• All your job responsibilities, experience (start and end date of employment for each position: From (dd/mm/yyyy) to (dd/mm/yyyy)
• Company/Organization name and scope of work of the organization
• Contract type: part-time, full-time, volunteer, or freelancer

3. Proof of your experience will be required in the final stage of recruitment.

4. Candidates must get an auto confirmation email once application is submitted.

5. By submitting your application, you have read the Terms of Reference for this position and agree that any false, wrong, or incomplete information might lead to your disqualification in this recruitment process.

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.