IT Operations Associate G6 - WFP Algeria/Algiers

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hangry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area. Language: Fluency (level C) in both oral and written communication in French. Fluency (level C) or intermidiate knowledge (level B) in English and Arabic.

ORGANIZATIONAL CONTEXT

The Job holders will report to the Country Director. At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively. 2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making. 3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff. 4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work. 5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff. 6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively. 7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products. 8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided. 9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures. 10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies. 11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met. 12. Management of IT supplies, conducting regular physical inventories exercises, identify needs and plan for procurement.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Minimum five (5) years of relevant experience is required.
• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in country office procurement/budgeting process.

TERMS AND CONDITIONS

• Contract type: Fixed-Term (FT), 12 months (renewable)
• Grade: G6
• Remuneration: As per UN/FT salary scales
• Duty station: Algiers - Algeria
• This position is open only to Algerian Citizens

DEADLINE FOR APPLICATIONS

No later than: February, 22 2021

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.