IT Operations Associate-G6-Karachi, Pakistan

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WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

ABOUT JOB

Job Title: IT Operations Associate

Grade: GS-6

Type of contract: Fixed Term

Duration: 12 Months

Duty Station: Karachi, Pakistan

Vacancy Number: 174581

Date of Publication: 11 October, 2022

Deadline of Application: 24 October, 2022

This vacancy announcement is Internal to UN & for Pakistani nationals only.

TERMS AND CONDITIONS

WFP offers a competitive benefits package including salary, pension, leave plus a medical insurance. *Remote work if applicable or/FWA until return to office or travel is possible due to covid-19 restrictions****.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively. 2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making. 3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff. 4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work. 5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff. 6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively. 7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products. 8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided. 9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures. 10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies. 11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

ADDITIONAL RESPONSIBILITIES

1. Responsible of overall performance of IT Service Desk in accordance with ITIL best practices 2. Maintenance and management of WFP network security. 3. Installation, Management and maintenance of IT and Telecommunications Infrastructure including different servers, Operating Systems, switches and routers, VSAT modems, Digital Mobile Radio infrastructure and Wireless network. 4. Provide remote support to field-based staff (Field Monitor Assistants in different districts of province). 5. Provide technical specifications and perform technical evaluations in local procurement of IT equipment and services. 6. Manage inventory of IT equipment in respective offices. 7. Coordinate with local vendors and service providers. 8. Perform any other duties as assigned by the supervisors

STANDARD MINIMUM QUALIFICATIONS & EXPERIENCE

Education: Completion of secondary school education. A post-secondary certificate in the related functional area, supplemented by Bachelor’s degree in Computer sciences, computer engineering, digital communications and networks or equivalent.

Experience: Minimum of 5-6 years of progressive experience in designing, deploying and managing IT infrastructure and IT support services. Knowledge and experience of Telecom equipment and services would be considered as an added advantage. Valid IT certifications would be considered an asset. Related experience in a WFP/UN organization is an asset.

General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience analysing service management results and development service enhancement recommendations. • Has participated in business process re-engineering efforts and identified service management improvements. • Has experience participating in country office procurement/budgeting process.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

This job is based in Provincial office Karachi, Sindh. The Job holders report to a Head of Provincial office and/or Head of the Unit or designate. At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. Service Management Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved. Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions. Procurement and Contract Management Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

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WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.