IT Operations Associate (Digital Support) G6, Fixed Term (2 Positions) - Maputo - Mozambique

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

WFP does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, offer, training or any other fees). Offers of WFP employment or job openings with requests for payment of fees are fraudulent. WFP does not concern itself with information on bank accounts. Any requests for such payment or information should be refused and reported to local law enforcement authorities for appropriate action and to WFP for its information.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

The Job holders report to a Head of the Unit, Chief or Information Technology Officer.

At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services

KEY ACCOUNTABILITIES (not all-inclusive)

1. Support the implementation of SCOPE in the Field, in collaboration with colleagues in the Digital and Data services sub-unit, ensuring software and hardware is configured and usable. 2. Provide ongoing support during SCOPE operations in the Field, including but not limited to identity checks, data comparisons and biometrics quality, ensuring beneficiaries are efficiently registered and managed, and also that distributions are done in time and efficiently. 3. Support internal and external partners, assess biometric data, support the implementation of the program. 4. Train users so that they are efficient and self-reliant in the use of SCOPE and other software solutions. 5. Analyse the use of SCOPE by internal and external partners to inform the management of problems, gaps and suggesting ways to improve performance and partner working relationships e.g. deduplication. 6. Identify gaps in functionality resulting from requirements from deep-field operations and suggest improvements to the methods and process to support the continuous improvement of SCOPE services.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of Secondary School, plus a post-Secondary School certificate/diploma in Telecommunications, Information Technology, Computer Science, or another relevant field

Experince: Minumum of Five years Information Technology and Digital Services or related field. Has experience analyzing service management results and development service enhancement recommendations. Has participated in business process re-engineering efforts and identified service management improvements. Has experience participating in country office procurement/budgeting process.

Language: Fluency (level C) in both English and Portuguese Language.

WFP LEADERSHIP FRAMEWORK - OUR BEHAVIOUR MATTERS

• Leads by Example with Integrity

Lives WFP values and shows humanity and integrity by role modelling care for others

• Drives Results and Delivers on Commitments

Delivers on commitments and adapts readily to change

• Fosters Inclusive and Collaborative Teamwork

Is inclusive and collaborative, and contributes to a culture of learning and personal growth

• Applies Strategic Thinking

Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

• Builds and Maintains Sustainable Partnerships

Builds and nurtures external partnerships & collaborates with partners to deliver common objectives

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. Service Management Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved. Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions. Procurement and Contract Management Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

TERMS AND CONDITIONS

Position Title: IT Operations Associate (Digital Support) G6

Contract Type: Fixed Term 6

Number of positions: 2

Contract Duration: 12 months

Duty Station: Maputo

This position is applicable only to Mozambican Nationals. Female and qualified applicants are highly encouraged to apply.

DEADLINE FOR APPLICATIONS

16****th June 2022

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.