IT Operations Assistant, SC5-RBDakar

INTERNAL AND EXTERNAL VACANCY ANNOUNCEMENT

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Female Candidates are strongly encouraged to apply.

🚩 Vacancy Announcement n°: 178395

📢 Job Title: IT Operations Assistant

📌 Type of Contract: Service Contract

✨ Grade: L-5

📧 Duration: 12 months

➡️ Unit / Division : Information Technologies

📍 Duty Station: Regional Bureau Dakar Office, Senegal

⭐ SAVING & CHANGING LIVES Make a difference, and the world will notice. We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

⏩ GLOBAL COMMUNITY Build bridges that unite people across the world. Being part of a global, diverse, and multicultural community like WFP will continuously expose you to innovative ideas and perspectives. How we deliver our mission with a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

✅ UNLIMITED POSSIBILITIES Unlock possibilities you never thought you'd find. WFP goes anywhere it is needed and does whatever it takes to get the job done.

✅LIFE-CHANGING EXPERIENCE Reach beyond yourself and discover your true potential. WFP offers the life-changing experiences you’re unlikely to find in many other organizations.

Join us to make a difference, watch this video to know more about us!!

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANISATIONAL CONTEXT:

At this level job holders are expected to take responsibility for the completion of a range of processes and activities requiring the interpretation of standard guidelines/practices. Job holders can recommend a course of action to staff at various levels and may allocate tasks to other staff.

JOB PURPOSE:

To deliver high-quality technical support, system, and data maintenance across a range of areas, to contribute to the effective delivery of IT services.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
4. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
5. Respond to a variety of queries about technology and systems to assist WFP staff to deliver their services.
6. With the support of senior colleagues, provide standard training to end users of technology and systems to ensure staff uses standard technology and systems effectively.
7. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
8. Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised.
9. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff has access to required information about IT services and products.
11. Suggest improvements to methods and processes to support the continuous improvement of IT services.
12. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Has experience resolving more complex technical issues.

• Has worked with the head of units in defining requirements for functional areas.

• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Experience:

Has a minimum of 5 years of relevant experience to the post.

Education:

*Completion of secondary school education. A post-secondary certificate in the related functional area is desirable**.*

Language:

General Service (Field): Fluency in both oral and written communication in English and French.

Deadline for application: December 1st, 2022

All employment decisions are made based on organisational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Join Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Before you apply...

• WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

• All employment decisions are made based on organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

• No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Special notice on the relocation of WFP Regional Bureau, Dakar Senegal:

WFP and other UN agencies will move to the new UN House, currently under construction in Diamniadio, 30 kilometers from downtown Dakar in mid-2023. The duty station will remain in Dakar.