IT Operations Assistant-SC5, Lahore, Pakistan

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WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

ABOUT JOB

Job Title: IT Operations Assistant

Grade: SC-5

Type of contract: Service Contract

Duration: 12 Months

Duty Station: Lahore, Pakistan

Vacancy Number: 174801

Date of Publication: 11 October, 2022

Deadline of Application: 24 October, 2022

This vacancy announcement is for Pakistani nationals only.

TERMS AND CONDITIONS

WFP offers a competitive benefits package including salary, pension, leave plus a medical insurance. *Remote work if applicable or/FWA until return to office or travel is possible due to covid-19 restrictions****.

JOB PURPOSE

WFP in collobration with BISP has launched an Online App to support this programme with the centralized database connected with NADRA and BISP. IT has key role to make sure the connectivity and hardware support. This is supported through an App on Tabs used for beneficiary registration, verification process, distribution, transfer etc. Additionally there are centralized UPS's installed for the stable power to run the IT equipment installed at these sites.

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use. 2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available. 3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date. 4. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services. 5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services. 6. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively. 7. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology. 8. Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised. 9. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures. 10. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products. 11. Suggest improvements to methods and processes in order to support the continuous improvement of IT services. 12. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

ADDITIONAL RESPONSIBILITIES

1. Network monitoring & analyze networking problems, recommend solutions to modify and improve equipment, facilities and services. 2. Provide IT Service desk function and ensure that IT support to PO staff is being provided according to agreed levels and within agreed defined time frame. 3. Ensure all WFP offices and staff have adequate connectivity with maximum availability and minimized down time; 4. Ensure appropriate data security and access controls considering both local and wide area issues. Define firewall policies for security & traffic auditing. 5. Responsible for all network security related operations which include user accounts/groups and ensuring that all systems capabilities and restrictions are implemented. 6. Administer & maintain use of the LAN and WAN devices, servers, server cluster and manage systems backups. 7. Implement, manage and train on computer-based applications including the development, provision of ICT infrastructure, needs assessment, networking and resource sharing and application management and engineering; to deliver high quality technical support, system and data maintenance across a range of areas. 8. Coordination with BISP application development for application support issues. 9. Perform other related duties as required.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE

Education:

Completion of secondary education; Training in area of Information Technology; Formal trainings on Windows Operating Systems; Formal trainings on Cisco devices, LAN, WAN equipment. Desirable: University degree in computer science, computer engineering, or related field is an asset.

Experience: At least four years of progressive relevant experience in operation of computers, hardware maintenance/trouble-shooting and software support Desirable: Related experience in a UN/international organization is an asset.

Language: Fluency in Elglish, Urdu or local languages

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

WFP is supporting Govt of Pakistan in implementation of BISP nutrition programme to reduce high rates of chronic malnutrition (stunting) across Pakistan. BISP utilizes the existing primary health care system to implement stunting prevention programmes which include the provision of specialized nutritious foods. The programmes target pregnant and lactating women and children under the age of 2 enrolled in the Government’s national unconditional cash transfer scheme. WFP in collobration with BISP has launched an Online App to support this programme with the centralized database connected with NADRA and BISP. IT has key role to make sure the connectivity and hardware support. This is supported through an App on Tabs used for beneficiary registration, verification process, distribution, transfer etc. Additionally there are centralized UPS's installed for the stable power to run the IT equipment installed at these sites.

This job is based in Provincial office Lahore. Job holder will report to a Head of PO and Head of the Unit, Information Technology Officer, or the designate. At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience resolving more complex technical issues. • Has worked with head of units in defining requirements for functional area. • Has experience with the application of client services standards to resolve or escalate clients’ service problems.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions. Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

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WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.