IT Operations Assistant SC4, Khartoum

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Job Title: IT Operations Assistant

Duty Station: Khartoum

Grade: Service Contract Level 4

Posting Date: 14/12/2022

Closing Date: 27/12/2022

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

JOB PURPOSE

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

RESPONSIBILITIES

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• Installation and testing of data cabling systems (cables, racks, conduits, patch panels, etc.), ensuring compliance with technical standards and best practices
• Conduct regular maintenances, upgrades and enhancements of existing installations.
• Assess the needs for new cabling installations and produce reports and lists of materials for the relevant works.
• Inspect cabling installations and produce reports on their conditions and needs for maintenance
• Work with IT teams to support the development of integrated IT support services.
• Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes in order to meet operational requirements.
• Keep up-to-date technical documentation on cabling installations
• Follow up on all incidents involving cabling installations and ensure all are treated appropriately.
• Perform other related duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: :Secondary school certificate. Diploma’s degree in Computer Science or Information Technology would be desirable.

Experience: Four or more years of experience in the field of cabling.

Language: Fluency (level A) in English language.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has proven experience complex network management, IT and Telecom system management in emergencies.
• Has experience resolving more complex technical issues.
• Previous work experience as a cable technician.
• Strong knowledge of electrical and data cabling systems.
• Ability to diagnose, troubleshoot, and fix any problems that may arise affecting cabling and physical data channels.

HOW TO APPLY

• To apply, please create a personal account and fill out the profile form with your personal information at http://www1.wfp.org/careers/job-openings. If you are an internal applicant, apply through your E-Recruitment profile.
• In the application form, ensure filling the mandatory sections, attaching your CV, answering the pre-screening questions and agreeing on the legal statement before submitting your application.

• Selection of staff is made on a competitive basis on account of potential and performance. All applicants will undergo a rigorous process which includes screening against job requirements, a technical test, and a panel interview.

  TALENT WOMEN ARE HIGHLY ENCOURAGED TO APPLYWe look for applicants with the highest integrity and professionalism who share our humanitarian values. We commit to promote diversity, gender parity and equality between men and women. WFP strives to build a work environment that is safe and respectful, and free of sexual harassment and abuse of authority. We believe in open communication, and every individual at WFP is treated with respect regardless of gender, age, ethnicity, religious and political beliefs, etc. In this pursuit, WFP assists women to balance work exigencies with personal and family responsibilities by providing an attractive compensation package, including fully paid maternity leave for 16 weeks, breastfeeding time off, and the possibility to avail of flexible working arrangements. Also, we endeavor to provide our staff, women, and men, with training and professional career development

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.