IT Operations Assistant SC4

IT & Telecom

Overview

Provide software and hardware support services to ensure effective IT service delivery.

You have:

• A Bachelor Degree or equivalent in Information Technology Systems.
• At least Four (4) or more years of progressively responsible work experience in Information Technology Systems.
• Fluency in both oral and written French and intermediate knowledge (level B) in English.
• Strong communications skills (both written and verbal) at a level appropriate for representation.
• Ability to work under tight deadlines and manage multiple tasks in an autonomous manner.
• Good computer knowledge and skills.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

This is an opportunity for an exciting and challenging position within a multicultural and interdisciplinary team, based in a unique location, on a highly relevant topic. In addition, we offer:

➡️Meaningful and impactful careers: Our daily work makes a difference in the lives of the people we serve.

➡️ Continuous learning and training.

➡️ A multicultural and supportive work environment.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

STANDARD MINIMUM QUALIFICATIONS

Education:

• A Bachelor Degree or equivalent in Information Technology Systems.

Experience:

• At least Four (4) or more years of progressively responsible work experience in in Information Technology Systems

• Ability to analyze diverse information and develop recommendations .

Skills:

• Strong communications skills (both written and verbal) at a level appropriate for representation.
• Skills in data management would be desirable

• Ability to work under tight deadlines and simultaneously manage multiple tasks in an

• autonomous manner.

• Maturity, initiative, courtesy, tact, and ability to establish and maintain effective working relationships with people of different national and cultural backgrounds.
• Good computer knowledge and skills.

Languages:

• Fluency in both oral and written French and intermediate knowledge (level B) in English.

ORGANIZATIONAL CONTEXT

WFP’s strategy in Benin for the period of 2019–2023 is aligned with the 2030 Agenda for Sustainable Development, the Government’s national development plan for 2018–2025 and the United Nations Sustainable Development Cooperation Framework (UNSDCF) for Benin for 2019–2023. It’s based on the 2018 zero hunger strategic review recommendations, evaluations and lessons learned from previous programmes.

WFP use an integrated approach, institutional capacity strengthening and partnerships to support the Government in addressing food insecurity at the household, community and individual levels, focusing on four axes:

• school feeding under an integrated nutrition-sensitive, multisectoral approach (with linkages to social protection, education, health, agriculture, hygiene and sanitation);
• nutrition assistance, with an emphasis on the prevention of malnutrition, including micronutrient deficiencies among children and pregnant and lactating women and girls;
• institutional capacity strengthening, with home-grown school feeding as an entry point for promoting local food production, particularly in support of smallholder farmers, especially women;
• assistance to populations affected by crises in Benin during and after crises.

WFP works with government, other UN agencies, NGOs, private sector companies and others to mobilize resources, find innovative solutions and reach vulnerable communities in Benin.

JOB PURPOSE

This job is found in Benin Country Office (Parakou) and the job holder report to the IT Associate or the designate.

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use. 2. Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff. 3. Respond to basic queries about technology and systems to support the correct application of technology. 4. Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked. 5. Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff. 6. Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems. 7. With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products. 8. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions. Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. Client Management Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools. Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

WHY WORK WITH US?

TO SAVE AND CHANGE LIVES ❤ Make a difference, the world will notice. We are driven by our mission to fight global hunger and fuel dreams of a better future.

TO JOIN A GLOBAL COMMUNITY 🌍 Build bridges that unite people around the world. Being part of a global, diverse, and multicultural community like WFP will constantly expose you to innovative ideas and perspectives. The way we carry out our mission with a deep respect for personal and cultural differences and close collaboration between each member of our global team will certainly enrich your experience and knowledge on many levels.

UNLIMITED OPPORTUNITIES 💡 Unlock opportunities you never thought you would find. WFP

goes wherever it's needed and does whatever it takes to get the job done.

A LIFE CHANGING EXPERIENCE ⭐ Go beyond yourself and discover your true potential. WFP offers life-changing experiences that you probably won't find in many other organizations.

Join us in making a difference, watch this video to learn more about us!!!

Lien : https://www.youtube.com/watch?v=RnaxfnNKdsM

TO APPLY

Click ‘Apply’ link below to start the application process. Candidate are requested to create an account in WFP E-Recruitment system before applying.

Please also include your CV with a cover letter, highlighting your motivation and suitability for this vacancy, as part of an online application.

WFP offers an attractive compensation and benefits package including basic salary and medical insurance.

Please visit https://www.wfp.org/countries/benin to learn more about WFP’s operations in Benin.

• Only Beninese nationals or holders of valid residence and work permits are eligible to apply for this position
• Please ensure that your application contains accurate and complete information on academic qualifications, employment record and language skills.
• WFP will apply a rigorous and transparent selection process including thorough assessment of technical skills to ensure the best candidates are selected for the job.
• Only shortlisted candidates will be invited for written test an interview.

WFP DOES NOT RECEIVE FEES AT ANY STAGE OF THE RECRUITMENT AND DOES NOT REQUIRE BANKING INFORMATION.

DEADLINE FOR APPLICATIONS

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March 1, 2022

Female applicants and qualified applicants from developing countries are especially encouraged to apply

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Apply now

Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: wfp.org