IT Operations Assistant G5, Regional Bureau Cairo

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

TERMS AND CONDITIONS

JOB TITLE: IT Operations Assistant

TYPE & LEVEL OF CONTRACT: Fixed Term, G-5

DURATION & START DATE: 1 year, renewable

UNIT/DIVISION: Technology

DUTY STATION (City, Country): Regional Bureau in Cairo (RBC), Cairo, Egypt

Note: Egyptian nationals/citizens or candidates with valid Egyptian work permit / residency are eligible to apply. This vacancy will also be used to build a roster for IT Operations Assistants in WFP Egypt.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WFP’s Regional Bureau for the Middle East and Northern Africa (RBC), based in Cairo, Egypt, provides strategic guidance, policy/technical support and direction to WFP operations and activities in 16 countries: Algeria, Armenia, Egypt, Iran, Iraq, Jordan, Lebanon, Libya, Moldova, Morocco, State of Palestine, Syria, Tunisia, Turkey, Ukraine and Yemen. These country offices aim to assist roughly one-third of all of WFP’s beneficiaries (approx. 30 million) in some of the most critical humanitarian emergencies of our time. RBC is also active in the ‘Changing Lives’ side of WFP’s mandate, helping national governments and local communities improve nutrition, livelihoods, school feeding, social protection, climate and disaster risk reduction and other programmes that build resilience and support development.

WHY WORK AT WFP?

SAVING & CHANGING LIVES ❤ Make a difference, the world will notice. We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

GLOBAL COMMUNITY 🌍 Build bridges that unite people across the world. Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives. How we deliver our mission in a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

UNLIMITED POSSIBILITIES 💡 Unlock possibilities you never thought you'd find. WFP goes anywhere it is needed and does whatever it takes to get the job done.

LIFE-CHANGING EXPERIENCE ⭐ Reach beyond yourself and discover your true potential. WFP offers the kind of life-changing experiences you’re unlikely to find in many other organizations.

Join us to make a difference Watch this video to know more about us!! Link: https://www.youtube.com/watch?v=3mzGbaRAhz8&feature=youtu.be

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services in the Regional Office for the World Food Programme. To deliver standard software and hardware support services, as well as monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
2. Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
3. Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
4. Respond to basic queries about technology and systems to support the correct application of technology.
5. Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
6. With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
7. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
8. Support the overall Procurement and Logistical needs within the IT unit, including Review, record and track purchasing requests, ensuring all supporting documentation is available in order to enable the procurement of goods and services.
9. Ensure information is up to date and accurate within the Telephone Management system in order to keep track of mobile lines and mobile services assigned to WFP staff.
10. Carry out inventory tasks for all IT equipment, such as performing annual physical count, recording new equipment, create loan forms, create disposal lists and keep track of IT equipment using inventory databases.
11. Monitor Help Desk system, forward requests to responsible IT colleagues and close the tickets ensuring that tasks are delivered to agreed standards and deadlines.
12. Any other relevant tasks.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions. Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

STANDARD MINIMUM QUALIFICATIONS

Education:

A university degree in computer science, engineering, computer information systems or a similar related field. Certification in respective area of technical skills such as ITIL Service Management is preferred.

Experience:

• At least 5 years of experience in a similar position.

Knowledge & Skills

• Strong customer-oriented, and problem-handling skills
• Strong Technical experience in IT foundational services, and good experience in IT infrastructure equipment and services.
• Wide knowledge with strong practical experience in IT equipment inventory systems.
• Ability to work independently as well as in a team, strong time management, planning, and reporting skills
• Excellent communication and presentation skills.

Languages:

• Fluency in both oral and written communication in the UN language in use at the duty station (English and Arabic).

COMPENSATION AND BENEFITS

WFP offers a competitive compensation package including:

• Attractive salary in accordance with industry standards. Please visit United Nations Salary Scales for more details.
• Attractive pension plan
• Child allowance
• Language allowance (subject to passing language assessment)
• Medical coverage for staff and eligible dependents
• Variety of leave entitlements, including but not limited to 30 days annual leaves per year, maternity/paternity leave, and special leave arrangements.

DEADLINE FOR APPLICATIONS

Deadline to apply for this position is Saturday, 24 September 2022 (11:59 PM Cairo Time).

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.