IT Operations Assistant G5 Maungdaw

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Vacancy Announcement WFP encourages female candidates and people with disabilities to apply. WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

CONDITIONS OF EMPLOYMENT

Job Title: IT Operations Assistant Grade : G5 Type of contract: Fixed Term Contract Number of Post : 1 Duration: 12 months Duty Station: Maungdaw Report to : Head of Field Office in Maungdaw VA Number : 829574 Date of Publication: 23 October 2023 Deadline of Application: 6 November 2023

TERMS AND CONDITIONS

This post is opened for Myanmar Nationals Only. Applications received after the closing date will not be considered. Only short-listed candidates will be notified. Female applicants and qualified applicants from minority groups are especially encouraged to apply.

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services. To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the direct supervision of Head of Field Office in Maungdaw, the incumbent will perform the following duties:-

• Maintain inventory of material and/or database of information, such as, computer related equipment, communications equipment, website content, training material, etc.;
• Monitor and maintenance of the local Area Network (LAN) and Wide Area Network (WAN) system to ensure that Network Operating Systems support database, documents, resources and other data files;
• Maintain logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouses, reports, etc.;
• Assist in the deployment/disseminations of standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material, etc.;
• Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, etc.;
• Undertake service, maintenance and repair of servers, user computers and network accessories;

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• Resolve a variety of ICT related problems and/or assist in resolution of problems by identifying and forwarding issues to the appropriate person;
• Assist in deployment and administration of the corporate messaging system;
• Administer user access to systems and databases, monitor system and application usage;
• Monitor and report monthly PABX, CDMA, Sat phones & VSAT usage;
• To ensure proper functioning of telecommunication systems including VSAT, HF/VHF radio systems, satellite phones, wireless point-to-point WAN solutions and PABX systems;
• Monitor radios during security incidents for security calls and monitor the staff movement as assigned;
• Ensure appropriate data and security telecommunications support to WFP staff and critical interagency telecommunication hubs;
• Assist in installation and maintenance of Electrical services for regular and emergency operations, ensuring as safe and reliable working environment in accordance to WFP electrical standards;
• Assist 20 % of times in the administrative tasks which are not related to IT assigned by the supervisor
• Perform other related duties as required;

STANDARD MINIMUM QUALIFICATIONS

Education: A diploma/degree with IT or related field.

Experience: At least five years of progressively responsible job-related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar. Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline, or similar.

Language: Fluency in both oral and written communication in the Myanmar and English.

All WFP Employees are expected to demonstrate the competencies and standards of behaviour aligned withour core values and defined in the WFP LEADERSHIP FRAMEWORK, namely: • Leading by example with integrity, • Driving results and delivering on commitments, • Fostering inclusive and collaborative teamwork, • Applying strategic thinking, • Building and maintaining sustainable partnerships.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience resolving more complex technical issues. • Has worked with head of units in defining requirements for functional area. • Has experience with the application of client services standards to resolve or escalate clients’ service problems.

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings).Only short-listed candidates will be contacted. WFP will not request payment at any stage of the recruitment process including at the offer stage.

Request for Disability related Reasonable Accommodations: It is important to WFP to create an accessible and inclusive workplace for everyone. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to [email protected]. A member of the reasonable accommodation team will contact you to confidentially discuss your needs.

This email is only to be used for any disability related accessibility requirements, and not for sending the application itself. Due to volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse**, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.