IT Operations Assistant (Digital Assistance/SCOPE IT Support) - SC4 - Peshawar

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WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

ABOUT JOB

Job Title: IT Operations Assistant (Digital Assistance/SCOPE IT Support)

Grade: SC-4

Type of contract: Service Contract

Duration: One year

Duty Station: Peshawar

Vacancy Number: 177405

Date of publication: 25 October 2022

Deadline of application: 7 November 2022

This vacancy announcement is for Pakistani Nationals only.

TERMS AND CONDITIONS

WFP offers a competitive benefits package including salary, pension, leave plus a medical insurance (relevant links). *Remote work if applicable or/FWA until return to office or travel is possible due to covid-19 restrictions****.

JOB PURPOSE

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

- Support the deployment of IT equipment to support SCOPE (WFP Beneficiary Information & Transfer Management System) in the field in all WFP transfer modalities: in-kind, voucher and cash for a variety of project activities in accordance with WFP corporate standards.

- Play an active role in beneficiary registration activities such as systems configuration, on-site support, data storage and synchronization as well as beneficiary services.

- Respond to queries from users, understanding and resolving issues, providing advise and ensuring SCOPE/CBT policies, procedures, systems and tools are correctly applied to support them. Keep track of the issues and coordinate within IT Team for resolution.

- Provide IT Service desk function and ensure that IT support to PO staff is being provided according to agreed levels and within agreed defined time frame.

- Perform routine deployments of OS on the user systems and software, including testing and the identification of problems, to contribute to the effective functioning of technology.

- Support the capacity building of Cooperating Partners and Government counterparts as and when required on SCOPE. Remote IT support to the field staff as and when required.

- Ensure all implementing partners in the area, registration/distribution points have adequate connectivity with maximum availability and minimized down time.

-Assess the availability of the GSM/MNO's data connectivity services. Capture the connectivity speeds and test its stability.

- Assessment of the City power availability on the proposed sites and recommend alternate/backup solution.

- Receive incidents and service requests through phone, email or any other medium and log them as tickets in the Incident Management System. To assign the priority to the tickets based on Urgency and Impact of the issue

- Carry-out configuration of SCOPE systems, software tools and utilities, POS terminals, Printing and management of beneficiary Cards and other SCOPE devices.

- Perform other related duties as required.

STANDARD MINIMUM QUALIFICATIONS

*Education*****: Minimum Secondary school education. Bachelor's degree in Computer Science / IT is desirable.

Experience: Minimum 3 to 4 Years of experience in IT / Tech support, preferably with NGOs, INGOs or UN system.

*Knowledge & Skills*****: Experience in Beneficiary or Client Management system is desirable.

*Languages*****: Proficiency in both oral and written communication skills in English and Urdu. Knowledge of Pashto is desirable.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

This position will be based in Area Office Peshawar, Pakistan and will report to IT Operations Officer or designate.

Digital solutions are rapidly reaching some of the most vulnerable people and places affected by crisis. As one of the main humanitarian actors, the World Food Programme (WFP) has the opportunity and the obligation to leverage data and technology to better know and serve those in need by digitally transforming the way it works. Such ambition led to a plan aimed at establishing, integrating, and mainstreaming the core elements of an end-to-end digital business process.

This includes SCOPE, WFP’s beneficiary and transfer management platform that supports the WFP programme intervention cycle from a technical perspective. The SCOPE platform is a web-based application used for beneficiary registration, intervention setup, distribution planning, transfer and distribution reporting. SCOPE is intended and being developed to fully support all WFP transfer modalities: in-kind, voucher and cash for a variety of project activities.

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WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.