IT Operation Officer - CST - L2 - Mekelle, Ethiopia

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

TERMS AND CONDITIONS

Job Title: IT Operations Officer

Contract Type: Consultant

Grade: Level 2

Duration: 11 Months Renewable

Duty station: Mekelle

ABOUT WFP

United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.

ORGANIZATIONAL CONTEXT

With the recent increase in needs due to the ongoing conflict in Tigray, WFP Ethiopia is scaling up operations to respond. The Tigray region is also facing a total blackout of telecommunications hence creating a need for WFP to maintain an efficient communications system for the increasing demands.

JOB PURPOSE

The situation in Tigray has deteriorated recently due to the increased fighting between the warring parties leading to increased humanitarian crises. With the ongoing peace talks, there is a huge potential of scale up which involves expansion of WFP operations in Tigray resulting to an increased demand from support units such as TEC. In order to cope with the augmented requirements, we need to reinforce the Tigray region IT unit with experienced staff. The post will be based in Mekelle and overseeing WFP TEC response in the region. He / She will complement the team and be responsible for the daily management of TEC operations and WFP interventions in Tigray.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Contribute to the development of plans and budgets and manage the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards.
2. Monitor and maintain IT/TC systems and networks, ensuring controls in place to ensure cyber security and access considering both local and wide area network issues; and supporting users to get maximum benefits from them.
3. Install and configure new computer hardware for improving and upgrading system performance; contribute to technology upgrades as required.
4. Contribute to technical specifications and tender documents that support the procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations

KEY ACCOUNTABILITIES (Continued)

9.Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.

10. Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.

11. Guide and support any HR initiatives to hire local staff under TEC to augment the team throughout the duration of the response.

12. Contribute to Digital solutions, CBT for beneficiary interventions management.

13. Perform other related duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Post graduate university degree in computer science, information systems and any other IT related fields. Experience: At least 5 years of progressively responsible professional experience in the planning, design, development, implementation, and maintenance of IT systems. Proven effective, hands-on IT experience and in emergencies. Knowledge and Skills: Experience with standard WFP software packages and systems. General, UN system policies, rules, regulations, and procedures. Languages: English - Fluency in both oral and written communication.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

OTHER SPECIFIC CONDITIONS

WFP DOES NOT CHARGE ANY FEE AT ANY STAGE OF RECRUITMENT PROCESS

DEADLINE FOR APPLICATIONS

30 November 2022

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.