IT Officer (National Only)

Work Arrangement:

Job Description

General Duties

- Regularly visiting all field offices and providing appropriate support. - Monitor and maintain office computer systems and networks. - Perform monthly preventative maintenance on computers, printers, and copiers, and regularly inspect departmental computers through walk-ins. - Ensure that office computers are in working order. - Troubleshoot end-user hardware and software issues. - Daily troubleshoot end-user hardware and software issues, work continuously on a task until completion, remove viruses from all computers, and manage the online IT ticketing system. - Set up new user accounts and profiles, address password issues, test and evaluate new technology. - Troubleshoot BVA, Integra, and Box problems and provide IT orientation to newly hired staff. - Ensure compliance with the IRC IT policy among all computer users. - Maintain the IT Asset database for IT hardware and software and update all IT assets and user information in the online ServiceNow database and offline management sheets. - Deliver various IT-related training sessions to end-users and field staff. - Perform installations of computer operating systems, wireless access points, routers, network printers, MS Office 365, Windows 10 and 11, and network-attached storage, as well as conduct repairs. - Keep the IT inventory database up to date for IT hardware, software, ISP contracts, PRs, etc. - Provide a weekly IT activity report to the Senior IT Coordinator

Specific Duties:

- Manage IT assets and conduct monthly physical counts of IT assets. - Prepare purchase requisitions (PRs) for IT equipment when required. - Manage BVA activities. - Manage SIM card assets. - Maintain IT documentation.

Qualifications

- Bachelor’s degree in information technology is the basic requirement. - Proven experience in personnel Management. - Excellent English and Dari/Pashto. - Must have IT Skills. - 2-3 years’ Experience in working with international NGOs/IT field. - Good organizational and reporting skill. - Ability to work under pressure.