IT Officer (Ingazi)

Volunteering IT & Telecom

Overview

Support the Ingazi platform and enhance IT functionalities.

You have:

• Bachelor's degree in IT, Computer Science, or related field.
• Minimum 3 years of experience in IT management or similar roles.
• Experience in back-end development of a complex digital system.
• Familiarity with AI and system integration technologies.
• Excellent written and verbal communication skills in English.
• Ability to work effectively in a multicultural team environment.
• Interest in youth empowerment and volunteerism.

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

Generation Unlimited (GenU), launched by the UN Secretary-General in 2018 and led by UNICEF, is a global partnership uniting leaders and youth to create solutions that empower the world’s 1.8 billion young people. GenU aims to have all young people aged 10-24 in school, training, or employment by 2030.

In Rwanda, the multi-sector GenU partnership will help meet the need for (i) Education and training, helping young people build skills for productive lives (ii) Employment, increasing quality work opportunities for young people (iii) Entrepreneurship as a mindset; and (iv) Equity and engagement, promoting equitable access to opportunities, equipping young people as problem-solvers and engaged members of society, and addressing mental health concerns.

Through partnerships with Rwanda's Ministry of Youth and Arts, Ministry of Public Service and Labor, and UNICEF, the initiative launched the Ingazi platform, a free digital resource that offers job-relevant learning materials and career connections to support Rwanda’s vision for a knowledge-based economy. The UNV, IT Officer, will be assigned to the Ministry of Youth and Arts to support Ingazi related tasks.

Under the supervision of Chief Education at UNICEF, the IT Officer will work closely with the Ingazi (Passport to Earning Rwanda) IT taskforce, to support the following activities: ●Support the management of vendors recruited to implement the design and development of the Ingazi back-end and other system improvement work, including monitoring the completion of contract deliverables and quality assurance of the products in collaboration with the IT taskforce. ●Monitor and issue performance data for incorporation in the monthly progress reports and any other ad-hoc reports, proposals, concept notes or briefs. ●Support scheduling of IT task force meetings including preparation of the agenda, taking meeting minutes and coordination of relevant stakeholders for follow-up of actionable items.
●Work closely with the Communications Officer to draft responses to users who are facing technical issues, within less than 48 hours, and coordinating the solution to these tech issues to ensure that they are addressed not later than 3 business days. ●Research and propose constructive trends and innovations for further optimization of the Ingazi platform. ●Troubleshoot and monitor the platform daily and escalate any technical issues with platforms integrated on Ingazi, to the respective teams for timely action. ●Facilitate the integration of external platforms that provide skilling or career opportunities with Ingazi and keeping an updated inventory of all integrated portals and their descriptions. ●Facilitating the uploading of content modules into the Ingazi learning platform in video or book format, ensuring adhesion to platform guidelines. ●Facilitating the drafting of a platform manual in collaboration with the platform development contractor, to summarize the platform functionalities, integration modalities and other relevant technical information. ●Supporting the conceptualization and documentation of documents about Ingazi, for procurement, fundraising and demonstration purposes. ●Undertake other emerging IT related tasks recommended by supervisor

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

●Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); ●Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; ●Provide annual and end of assignment self- reports on UN Volunteer actions, results and opportunities.
●Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; ●Assist with the UNV Buddy Programme for newly arrived UN Volunteers. ●Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

● Professionalism ● Integrity ● Teamwork and respect for diversity ● Commitment to continuous learning ● Planning and organizing skills ● Problem-solving skills ● Ability to manage a large volume of work ● Communication skills ● Flexibility

NGO, Governmental organizations, or a relevant field. Experience in an international setting is an added advantage. ●Experience working with UNICEF, or the Government of Rwanda is an added advantage. ●Experience working on the back-end development of a complex digital system including a back-office. ●Demonstrated experience working on a multi-stakeholder owned platform. ●Demonstrated platform management and troubleshooting skills. ●Strong familiarity with AI and system integration technologies. ●Excellent oral and written communication skills. ●Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; ●Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; ●Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; ●Have affinity with or interest in youth empowerment, technology for development, volunteerism as a mechanism for durable development, and the UN System.

Kigali, the capital of Rwanda, has experienced remarkable rejuvenation and stability, evident upon arrival in the city. While motorcycle taxis are the fastest mode of transport, they're not recommended without your own helmet, though some provide helmets. Standard taxis, marked with yellow stripes, are another option, with many operated by Kigali Taxi Service or Kigali Airport Taxis. Public transportation is affordable and efficient, with new and well-maintained buses available, and prepaid cards can be purchased at bus stations. Rental cars are also available due to significant investment in infrastructure, leading to minimal congestion. Accommodations in Kigali are readily available and meet relevant standards, with recreational facilities like swimming pools also accessible. Shopping options include various shops and markets offering essential items, imported goods, home furnishings, electrical appliances, and vehicle spare parts. The city boasts both public and private health facilities, such as King Faisal Hospital and Legacy Clinic, equipped to handle emergencies and affiliated with CIGNA insurance. Kigali is considered exceptionally safe, with emergency numbers like 999 for police, 111 for fire fighters, and 112 for general emergencies, and 113 for traffic accidents. For volunteers, the UNV Programme offers monthly living allowance covering basic needs like housing, utilities, transportation, and communication. The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service. UNICEF offers reasonable accommodation for UN Volunteers with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. It is encouraged to disclose one’s disability during job application for reasonable accommodation during the recruitment process and afterwards during the assignment.

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: unv.org