IT Officer - Beirut

Job Description

The IT Officer will be responsible for ensuring particular focus on IT support including assisting and facilitating the installation and configuration of IT and communications infrastructure, staff training and operations of IT activities in Lebanon offices and sub-offices in Lebanon. The IT officer will work closely with the IT Manager and all program sectors to ensure proper IT functioning and support.

Major Responsibilities:

Installation & Configuration and management of:

- Servers, Windows server 2016, 2019 operating system, Domain and essential network services. - Desktop/laptop hardware and software, and peripherals. - Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.

IT Support - Provide Level 1 and Level 2 Support

- Support in resolving or escalate Level 2 and Level 3 issues to appropriate internal resource (IT Officer, regional IT team) as necessary. - Provide Microsoft Windows & Office applications support. - Support core IRC applications such as Office 365, Teams and Box and provide 1st line support for finance and bespoke, in-house applications. - Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them. - Ensure data backups for individual users are being completed and provide the necessary training on the use of these back-up solutions. - Work towards a successful resolution of the problems clients present. - Be the technical reference for any ICT procurement in Lebanon CP.

Maintenance, Repair & Security:

- Perform preventative maintenance on all IRC computers and network resources. - Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data. - Create and maintain IRC computer software/hardware inventory ensuring accuracy. - Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc. - Managing/Monitoring firewall to ensure accessing internet is in line with IRC standards. - Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity. - Closely collaborate with IT Manager, International IT and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.

Training, Evaluation, & Testing:

- Deliver staff basic training about, email, password change /complexity. - Prepare and submit reports that provide sufficient detail to the IT Manager to understand the field office’s computer environment and needs. - Test and evaluate new technology as requested by Field Manager or IT Manager. - Conduct regular site visits to field offices in Idleb and provide required technical support.

IT Asset Management

- Keep an up-to-date ICT asset register by performing monthly asset verifications for all IT assets in the Lebanon offices including Software & licenses (Box, Zoom and Cyberoam FWs, Meraki’s). - Create and maintain IRC computer software/hardware inventory ensuring accuracy.

Policies & Protocols:

- Contribute to procurement processes, as per standard IRC policies and procedures and in co-operation with the local Operations Team. - Assist with budget reviews and prepare spending plans.

Various Projects:

- Position will need to assist on various IT projects as needed in coordination with the Senior ICT Manager

Key Working Relationships:

- Position directly Reports to: IT Manager - Position directly supervises: IT Assistant - Indirect Reporting: Deputy Director of Operation/ Regional IT Director Other Internal and/or external contacts: - Internal: Field Managers, operation teams & all program staff. - External: IT Service providers.

Qualifications

**Education*****:*** College or Institute degree in Computer Science or equivalent technical work experience.

**Work Experience*****:*** At least 3 years of experience in IT profession

Demonstrated Skills and Competencies:

- Experience installing, configuring, and managing both wired and wireless LAN, and firewalls. - Experience with using Office 365 and with configuring and administering Windows operating systems (Windows Server & Active Directory experience desirable). - Computer imaging skills required. - Excellent communication and interpersonal skills required. - Experience of managing external suppliers. - Highly developed skills in troubleshooting and IT problems identification. - Strong written and interpersonal skills; customer service experience. - Able to work independently within a team environment. - Able to work and provide support remotely and in a complex, unpredictable and fluid operating environment.

**Language Skills*****:*** Arabic / English proficiency is required.

Certificates or Licenses: CCNA & MCP knowledge is desired.

Work Environment: The position will cover the IT support for the IRC facilities in Beirut office with potential support to the other offices in Lebanon, and addition to providing remote support when needed.