IT Officer

Job Description

The IT Officer will be responsible for ensuring particular focus on IT support including assisting and facilitating the installation and configuration of IT and communications infrastructure, staff training and operations of IT activities in Turkey offices and sub-offices in Turkey. The IT officer will work closely with Senior ICT Manager and all program sectors to ensure proper IT functioning and support. Major Responsibilities: Installation & Configuration and management of: Servers, Windows server 2008, 2012 operating system, Domain and essential network services. Desktop/laptop hardware and software, and peripherals, Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate. IT Support - Provide Level 1 and Level 2 Support Guide and support IT team in the field to resolve Level 1 and level 2 issues Be the technical reference for any ICT procurement in Jordan CP Support in resolving or escalate Level 2 and Level 3 issues to appropriate internal resource (IT Officer, regional IT team) as necessary. Provide Microsoft Windows & Office applications support. Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them. Ensure data backups for individual users are being completed and provide the necessary training on the use of these back-up solutions. Work towards a successful resolution of the problems clients present. Perform preventative maintenance on all IRC computers and network resources in the field. Maintenance, Repair & Security: Perform preventative maintenance on all IRC computers and network resources. Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data. Create and maintain IRC computer software/hardware inventory ensuring accuracy. Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc. Managing/Monitoring firewall to ensure accessing internet is in line with IRC standards.

Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.

Closely collaborate with IT Manager, International IT and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.

Training, Evaluation, & Testing: Deliver staff basic training about, email, password change /complexity Prepare and submit reports that provide sufficient detail to the IT Manager to understand the field office’s computer environment and needs. Test and evaluate new technology as requested by Field Manager or IT Manager Conduct regular site visits to field offices in Idleb and provide required technical support.

Various Projects – Various Projects – Position will need to assist on various IT projects as needed in coordination with the Senior ICT Manager

Key Working Relationships: Position Reports to: Field Director / Senior ICT Manager Position directly supervises: N/A Indirect Reporting: Deputy Director of Operation/ Regional IT Director Other Internal and/or external contacts: Internal: Field Managers, operation teams & all program staff. External: IT Service providers.

Qualifications

The requirements should establish a baseline (minimum) for educational background, previous work experience, professional knowledge or certification, specific skills and strengths and any other skill necessary to perform the essential functions of the job. This post will require regular filed visits to the field sites. Education: College or Institute degree in Computer Science or equivalent technical work experience. Work Experience: At least 3 years of experience in IT profession

Demonstrated Skills and Competencies: Experience installing, configuring and managing both wired and wireless LAN, and firewalls. Computer imaging skills required. Excellent communication and interpersonal skills required. Highly developed skills in troubleshooting and IT problems identification Strong written and interpersonal skills; customer service experience Able to work independently within a team environment Able to work and provide support remotely and in a complex, unpredictable and fluid operating environment

Language Skills: Arabic / English proficiency is required

Certificates or Licenses: CCNA & MCP knowledge is desired.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation and Combating Trafficking in Persons

IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability. Working Environment: The position will cover the IT support for the IRC facilities in Gaziantep office with potential support to the other offices in addition to providing remote support when needed.