IT Officer

Contract

This is a DRC - National contract. More about DRC - National contracts.

Vacancy Announcement

The Danish Refugee Council / Danish Demining Group (DRC/DDG) assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. In Myanmar, DRC has been present since 2009, and since June 2012 broadened its presence via the Danish Demining Group (DDG) - DRC’s division for Mine Action. DRC/DDG is currently engaged in responses in Rakhine, Kachin, and Northern Shan states. Our response targets displaced, and displacement-affected communities and other vulnerable communities in some of the most deprived areas of Myanmar. Key activities include protection (including Child Protection, GBV and Protection Monitoring), CCCM, WASH, Livelihoods and mine action.

To support and strengthen the DRC / DDG programme in Myanmar we are looking for highly motivated and capable candidates to fill the position of

IT Officer (1 Post)

Duty Station : DRC Yangon Head Office

Reports to : Head of Support Services

Direct Reports : No direct report

Overall purpose of the role:

The IT Officer will work under direct supervision of Head of Support Services and liaise with other team members in implementing, maintaining of IT Infrastructure and assets of DRC Myanmar.

Geographic scope: Area (Myanmar)

This role has a country focus and ensures compliance to DRC procedures and guidelines within the country.

Specific duties and responsibilities

• Standardization of IT equipment and software in accordance with Technology point, market trend and system requirement.
• Setting up a centralized management network/server system with proper power management, user account controls, backup system and fault-tolerance, remote-management and secondary backup system.
• Implementing the proper Backup system in all offices as along with Microsoft Environment and Cloud-based system.
• Liaise with suppliers for Licensed software and IT equipment when it is needed to be purchased out of Standardization list and DRC IT framework agreement.
• Setting up an IT infrastructure which meets the requirements of ERP system and with the compliance with Operation Handbook guidelines on IT.
• Upgrade maintain and monitoring of the Network systems of the offices and dealing with Internet Service Providers for the connectivity issues and other factors.
• Basic IT knowledge sharing to staff by giving inductions to staffs when major set up is changed and by implementing and providing the mini user guidebook for staff. Training and capacity building for staffs.
• Coordination with Supply Chain staffs for the IT equipment as in purchasing, maintaining, assets and inventory. Checking and summarizing the condition of Laptops and other equipment in accordance with depreciation time limit. Perform physical and ground check for assets and inventory.
• Recording the software license keys such as Microsoft Windows and Microsoft Office and other applications.
• Frequent visits to field offices and support with IT related matters.
• Coordination with managerial staffs and IT focal persons in field office for IT related matters.
• Handling, updating, backup and trouble-shooting the Email domain.
• Manage IT staffs by recruiting and along with Technical factors also.
• Dealing with Network providers for the internet usage in residences.
• Develop the ICT Orientation based upon Global DRC operational handbook and localizing and conduct inductions for DRC staff members.
• Handling CCTV system, implementing the proper power system for office.
• Implementing PABX system for office and maintain.
• Liaising with HQ IT team for Dynamics related matters as in Microsoft Products, IT equipment and with IT infrastructure related matters.
• Helpdesk to local office and Remote helpdesk to field offices.
• Ensuring internet usage bills for DRC offices by preparing, coordinating with field office staff and Finance team.
• Liaising with External Stakeholders for Database systems.

* Any other duties relating to the nature of the job as requested by the Manager.

Experience and technical competencies:

• Minimum 2 years of relevant experience in similar role.
• (I)NGO experience is preferred.
• Excellent skill in IT
• Prior experience of Microsoft Dynamix would be an asset.
• Diploma or professional degree in information technology, computer systems, or a related field
• Advanced English proficiency
• Fluency in local language

Key stakeholders: (internal and external)

• SMT
• Staff with office assets
• HQ IT contact person.
• Vendors

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating: Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. "

We Offer:

• Starting date of employment: As soon as possible.
• Contract length: Until the end of December 2022, including a probation period of 3 months. Renewables depend on both funding and performance.
• Salary: Competitive salary according to the DRC Myanmar salary scale.

This position is open for Myanmar Nationals only. DRC strongly advocates for equal opportunity and promotes a diversified and inspiring working environment. Therefore, qualified candidates of ethnic minorities and women are strongly encouraged to apply.

Application process:

Applicants who meet the above-mentioned requirements should apply by submitting their applications in English (consisting of Cover Letter and CV of no more than 4 pages, including contact details of 3 professional references) and CV only applications will not be considered. Apply button.

• Only shortlisted applicants will be contacted for a written test in English and an interview.
• After the closing date, applications are not to be considered. Please note that due to the urgency of this position, applications will be reviewed on an on-going basis and DRC reserves the right to initiate the recruitment process before the deadline for applications.

Deadline for submission of applications: 31-Oct-2022 (COB)