IT Manager – ERP Dynamics Application Management

Contract

This is a DRC - National contract. More about DRC - National contracts.

The reality of the NGO sector is changing. Tools enabling efficient global processes in finance, procurement, grant management, and HR are becoming a prerequisite for providing the help and assistance offered to displaced individuals. We need the compliance and transparency they offer – and the Danish Refugee Council (DRC) is driving the transformation of a globally streamlined operating model for improved services for our internal customers, people of concern, and for the donors and partners we depend on to fulfil our mission.

DRC’s implementation of MS Dynamics F&O has been live for more than three years in both HQ in Denmark and our regional and country operations. The application management team covers a total of 16 employees in Denmark and Poland responsible for all aspects of lifecycle management – from development, maintenance, support, release management and upgrades. We run four key business processes with more than 6000 users. We base our operations on Agile principles but always adapt to reality of our organisation. In DRC people always take precedence over process and technology.

We are looking for an IT Manager with the experience and drive to ensure that our endeavour to create a globally appreciated core ERP infrastructure continues in alignment with the strategic direction laid out for MS Dynamics by the Dynamics Governance Board – and delivers on its promise to enable to objectives of DRC’s Strategy 2025.

Who are we?

The Danish Refugee Council is working in hotspots in 40 countries. Over the past years we have had a tremendous growth internationally. Successful ideation, development and benefit realisation from new and existing solutions are key objectives in DRC to ensure we continue to provide efficient security and protection to the people we serve. We balance this with our delivery of seamless collaboration platforms for our colleagues in need of flexibility to perform their tasks and collaborate globally irrespective time and place and a robust and expanding ERP platform in Microsoft Dynamics.

About the job

You are a strong people manager with a solid background in ERP Application Management. You have taken a leading role in global ERP implementations, and you have management applications through their entire lifecycle. No SAFe® or ITIL-based process is new to you. You know how to leverage the best engaged team members, articulate clearly the expectations to service from key vendors, and create strong collaborations across cultural and organisational barriers. These personal characteristics will be critical to continue the journey of uniform adoption levels for DRC Dynamics globally.

It is expected that you will further drive internationalisation of the IT organisation.

• Lead our ERP MS Dynamics Application Management team of 16 employees
• Maintain adequate quality and governance processes to ensure global financial compliance
• Deliver robust release plans and upgrade paths
• Create further efficiencies in support and maintenance structures to prioritise additional optimisation for end users’
• Manage the continuous alignment between application, roles and access structures, data standards, and the organisational structure and business model of the DRC
• Act as a focal point for application management expertise across the global DRC organisation.
• Attract and retain highly motivated and qualified IT staff with a leadership style aligned with the DRC culture
• Engage as partner to stakeholders outside IT organisation installing confidence with our deliverable, transparency in our approach, and safeguarding the outcome of IT investments.

About you

To be successful in this role we expect you to have at least 5 years documented experience as ERP application manager and/or line manager within application management. You have the technical knowledge to challenge architectural decisions and design, and you know how to leverage key IT methodologies (SAFe®, PMI, Prince2, ITIL, Cobit) and demonstrate the ability to turn challenge into opportunity – with colleagues within and outside the IT organisation.

All employees should master DRC's core competencies: Communicating, Taking the lead, Collaborating, Striving for excellence and Demonstrating integrity.

Moreover, we also expect the following:

Required

• Hold an academic master’s degree
• Have strong analytical skills
• Be persistent, resilient, and structured
• Open and inclusive management style
• A successful track record of leading ERP lifecycle management teams
• Demonstrated ability in coaching and developing both experienced employees as well as bringing less experienced employees fast to strong performance levels
• Have strong oral and written communication skills
• Fluency in written and spoken English.

Desirable

• Knowledge of the ITIL framework and experience from ITIL implementation projects
• SAFe® certification
• Solution/Enterprise Architect experience
• Microsoft Certifications
• NGO-experience
• Knowledge of French and Danish is desirable.

We offer

A great physical workplace in central Copenhagen easily accessible by public transport. While we trust that meeting physically strengthens common culture, innovation power, relationships and collaboration, we offer the opportunity to flexibly work from home when the tasks do not require presence in the office. We are a global organisation where virtual is the norm.

Contract length: Permanent

Work place: Borgergade 10, Copenhagen, Denmark

Start date: When the right candidate is identified

Salary and conditions will be in accordance with agreement between DRC and Lederaftalen (management agreement) which is available at lederne.dk. This is contractually a national position for which local Danish terms and conditions apply.

Application process All applicants must send a cover letter and an updated CV in English. Apply online on our page Current Vacancies at www.drc.ngo.

Closing date for applications: 31 August 2022 Due to the urgency in filling this role, we will conduct interviews on a running basis.

Further information

For questions regarding the vacancy please contact Steffen Kølbek, CIO and Global Head of IT.

For further information about the Danish Refugee Council, please consult our website drc.ngo.