IT Hardware Infrastructure Technician

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

The United Nations Mission for the Referendum in Western Sahara (MINURSO) was established by Security Council Resolution 690 (1991). It has its headquarters in Laayoune, Western Sahara, with 9 team sites in the mission area. MINURSO at present monitors the ceasefire between Morocco and the Frente POLISARIO. The ceasefire has generally held since September 1991 and the security phase in Western Sahara is Phase 2 (restricted movements).

Under the supervision of the ITU Helpdesk Supervisor, the incumbent is required to provide timely and efficient IT support to all end-users and mission components and sites. • Provide IT support to Team Sites; aid and support to all other IT units such as ITU workshop duties (repairs of IT equipment) • ITU Networks (network related matters) and ITU System Support (mission and enterprise Applications) • Incumbent is required to function as back up ITU Helpdesk Supervisor during absence from Mission and brief him/her on events upon his/her return, also to continue the reporting structure during such periods. Specific responsibilities include such as: 1. Application/Software/Users Support: Register and process Service Requests using iNeed application providing a quick resolution to the user's ticket complying with the Lite Service Management framework, preferable experience with CRM application, specific iNeed and Unite Self Service. Microsoft OS Desktops/Laptops: • Installation, configuration and trouble-shooting LAN connection, and software; Installation, configuration and troubleshooting of all new computer equipment such as desktop and laptop computers and other peripherals as required; • Assist in the installation, configuration and setup of Outlook Email client; Provide help desk support for Office applications such as Office 365 (OneDrive, SharePoint, Word, Excel, PowerPoint, Teams, Power BI), Outlook, ERP and other corporate applications; • Assist in the deployment and configuration of standard user desktop environment; Provide training and support for new users. 2. Infrastructure Support - Assist users and other technical staff in resolving end user and network equipment problems. The main tasks will be: • Assist users both remotely and in person on any IT related problem; Prepares (image) PC, laptops, and servers for deployment; • Assist in the deployment, configuration and maintenance of Hubs, Network Printers, Digital Senders, Multifunction Devices, etc. as required; Assist in identifying, tracking, isolating, and repairing network faults; • Assist in deploying network devices such as servers, switches, routers.

, Accountability, Adaptability and Flexibility, Commitment . Commitment to Continuous Learning Communication, Integrity, Professionalism, Technological Awareness, Working in Teams

Candidate must have at least 5 years working related experience to the

Demonstrating multi-skills in IT and have appropriate technical college certificate. Computer skills: Well versed in Microsoft products and

Experience working knowledge of Information Security is required. Familiarity in SAP Enterprise Resource Planning system and Siebel CRM are desirable.

Western Sahara is a territory on the North-West Coast of Africa bordered by Morocco, Mauritania, and Algeria. The United Nations Mission for the Referendum in Western Sahara (MINURSO) has its Headquarters in the city. UN presence in Laayoune is limited to the peacekeeping mission and a small UNHCR office. Laayoune is the largest city in Western Sahara, with a wide range of commodities available in the local market, and full infrastructure systems, including running water, electricity, and sanitation. Sometimes there will be water shortages. Each UN Volunteer lives in his/her own private accommodation, preferably in the security-cleared and designated areas. Generally, apartments are unfurnished, but the Settling-In-Grant will cover the cost of modest house furniture. The UNV Support Officer will provide help with finding accommodation. Some entertainment is available in the city, including restaurants, cafes, gym, tennis fields and parks. The local currency is the Moroccan Dirham, and many banks and exchange bureaus are available. ATM machines are also available to withdraw money in the local currency. The weather in Western Sahara is mostly hot and windy. Laayoune is situated on the coast and the ocean has a moderating influence on the climate. Summers tend to be hot but breezy and winters are mild. Nights are generally colder than days, which is typical desert weather. Winters can get much colder, with lows of 10 degrees Celsius. Very windy days can occur as well, so it is recommended to have warm protective clothing as well as light smart wear for summer. Mobile phone service is provided in Western Sahara by a few Moroccan Phone companies. The most popular is Maroc Telecom and it offers good rates (price of SIM USD 15). Wireless internet is available through the service provider. https://www.unv.org/