IT COORDINATOR

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 85 years, and are now active in more than 80 countries.

THE OPPORTUNITY

Plan International Ghana is seeking to recruit the services of a qualified, enthusiastic, experienced and professional IT Coordinator to coordinate and provide technical support for users; and to manage and administer local IT infrastructure and corporate systems under the direction of the IT Manager

ABOUT YOU

The ideal candidate for the role should possess exceptional technical prowess, effectively orchestrating IT systems. She/he should demonstrate a knack for rapid troubleshooting and innovative solutions, ensuring uninterrupted operations. She/he should excel in collaborative environments, fostering teamwork and harmonizing technology, expertly managing time, effortlessly juggling multiple IT projects and priorities consistently delivering top-notch support to users.

She/he should also embrace technological evolution with enthusiasm, staying agile in a dynamic landscape, thrive on creative problem-solving, adeptly unraveling complexities within the IT domain, exhibit an unwavering commitment to precision, paying meticulous attention to every detail, leverage project management expertise to drive successful IT initiatives with precision, and embrace opportunities for personal and professional growth

ROLES & RESPONSIBILITIES

• Provides IT operational plans for the continuous delivery and operation of Information Systems
• Implements IT disaster recovery plans within the business continuity plan to ensure timely and effective restoration of the IT services in the event of disaster
• Ensures security and access control for data and network devices
• Plans and manages technical services ensuring adherence to all corporate processes
• Ensures availability and reliability of the IT infrastructure, applications and connectivity to support work processes.
• Provides first line support , advice and solutions to IT users in relation to application, data and business process issue, ensuring all issues are resolved in a timely fashion
• Ensures that system security and organizational compliance, processes and procedures are in place and properly maintained
• Performs proactive tasks for IT infrastructure and corporate applications maintenance for business continuity
• Maintains agreed levels of service provision and service levels to ensure compliance.
• Provides IT support to delivering program outputs for the implementation of PU plans
• Provides IT expertise to IT in the communities (IT as a medium of development)
• Facilitates information management and usage to support the delivery of organisation’s activities
• Increases user IT proficiency through the transfer of skills to Plan staff and communities
• Fulfils Plan’s Child Protection Policy at all times to protect children from all forms of abuse.
• Understands IT requirements as per the Operations Manual and other policies and procedures and provides answers to staff questions and queries on IT related activities
• Supports with coaching staff on IT activities
• Works with minimum supervision
• Analyse issues, make recommendations and refers all final decision making to a senior manager
• Mitigate ICT risks
• Ability to deal with a very dynamic environment and remain up to date.

QUALIFICATION AND EXPERIENCE

• First Degree or equivalent in Computer Studies with 2 years working experience or Diploma in computer studies with 3 years working experience
• Proven ability and experience in setting up LANs and telecommunications networks
• Experience of supporting LANs, SQL Server, and email server administration
• Experience of Microsoft Server administration
• Experience in managing and implementing information systems and supporting technologies

DEMONSTRATED BEHAVIORS NEEDED BY THE POST HOLDER TO SUCCESSFULLY PERFORM THE ROLE:

• Management of customer relationships and service
• Capability to communicate ideas and technical information to a non-technical audience
• Networking, sharing information and best practices
• Working collaboratively as a team player, listens actively and values contributions
• Self-management and personal accountability
• Embraces Child-centeredness, Child protection, Community participation and partnership

TRAVEL REQUIREMENTS

This position entails 70% travelling to the Program Unit to support. 30% of the time is spent at the Country office.

LEVEL OF CONTACT WITH CHILDREN:

Medium contact- the job responsibilities of this position requires occasional contact with children and it is expected that children shall be protected at all times.

Please click on the link below to view the full Job Profile and Job Decsription: Full Job Description - IT Coordinator -2023.docx

Location: Country Office - Accra

Type of Role: Information Technology

Reports to: IT Manager

Job Type: Fixed Term

Closing Date: 23rd October, 2023

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International's Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Please note that Plan International will never send unsolicited emails requesting payment from candidates.