IT Associate, GS-6, BIS, UNICEF Global Shared Services Centre, Budapest, Hungary

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

Internal Vacancy Announcement: IT Associate, GS6, (Post #113474), Business Improvement and Solution (BIS), UNICEF Global Shared Services Centre, Budapest, Hungary

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a calling.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre (GSSC) and check this YouTube.

How can you make a difference?

The IT Associate in the Business Team of Customer Care supports users to ensure that effective and efficient solutions are provided to business applications and GSSC process/policy related questions received via incidents and general enquiries. The IT Associate facilitates communication between users, Subject Matter Experts (SMEs) and IT Management, escalates incidents from users; maintains relevant documentation on known issues, processes and procedures related to the Business Team. In addition, he/she is expected to handle tasks or projects assigned by the supervisor to support the unit.

Key functions, accountabilities, and related tasks:

• Provide Business Processes and Solutions Service support with the main focus on business queries and business applications
• Knowledge management within Customer Care
• Contribute to projects and additional ad-hoc activities

Please check the JD for general information.

To qualify as an advocate for every child you will have…

• Completion of Secondary education is required, supplemented with any relevant formal education (Finance/Human Resources/Business Administration/Communication/International Studies/Information Technology)
• A minimum of six years of practical work experience in the relevant field, requiring systematic methods of troubleshooting and problem solving is required. (A completed university degree from an accredited institution will be counted as 4 years experience and will be counted work experience requirements.)
• Experience in assisting users on IT/ Business products and services and use of applications is required.
• Good knowledge of MS Office applications (Word, Excel, Power Point, MS Visio) is required.

• Knowledge of UNICEF’s ERP system (SAP/Vision) and Ticketing system (ServiceNow) is desirable.

• ITIL Foundation Certificate or equivalent customer support certification is an asset

• Work experience at a Shared Services Center is an asset.
• Knowledge of UN/UNICEF'S rules, regulations and procedures is considered an asset.
• Ability to understand data and effectively use office technology systems for its input and extraction.

• Ability to handle work quickly and accurately under time constraints.

• Demonstrates courtesy, tact, patience, and ability to work effectively with people of different national and cultural backgrounds.

• Fluency in both spoken and written English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others

To view our competency framework, please visit here.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

Please visit Compensation and Benefit site on UNICEF Career page

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Requirement for internal applicants

Internal applicants from GSSC are required to complete the courses of Learning Paths that are identified as essential when applying to the level of this post. Please visit the L&D Portal Learning and Development (sharepoint.com) for more information.

Remarks:

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with

UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.