IT Associate

Overview

Manage IT systems maintenance and provide support for users.

You have:

• Minimum 3 years of experience in IT support and maintenance.
• Fluent in English; knowledge of French is a plus.
• Bachelor's degree in Information Technology, Computer Science or related field.
• Experience with IT systems and telecommunications equipment.
• Ability to document processes and create user manuals.
• Capability to coordinate teams and manage projects.

DEADLINE FOR APPLICATIONS

4 August 2025-23:59-GMT+01:00 West Africa Standard Time (Brazzaville)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

1. Mener des tâches de maintenance des systèmes et du matériel, comme la surveillance spécialisée des réseaux et la protection des systèmes, pour s'assurer que les technologies fonctionnent efficacement.

2. Contrôler la fiabilité des technologies, répertorier les besoins des utilisateurs, analyser les données et élaborer des rapports précis, afin de recommander des solutions informatiques susceptibles de faciliter la prise de décisions en connaissance de cause.

3. Répondre en toute autonomie aux questions, en les faisant remonter au niveau supérieur si nécessaire, pour s'assurer que les questions informatiques courantes trouvent une réponse et que des informations exactes sont communiquées au personnel.

4. Assurer des formations techniques standard à l'intention des utilisateurs finals des technologies et des systèmes les plus courants, afin d'aider le personnel du PAM dans son travail.

5. Donner des orientations et dispenser des formations à des collègues moins expérimentés pour les aider à assurer des services d'assistance informatique et contribuer ainsi au renforcement des capacités du personnel.

6. Aider à la coordination de la mise en service de nouvelles applications pour fournir au personnel du PAM les outils dont il a besoin pour travailler efficacement. 7. Élaborer des documents standard, comme des manuels d'utilisateur ou des fiches techniques, pour s'assurer que le personnel a accès à toutes les informations dont il a besoin sur les services et les produits informatiques.

8. Apporter des améliorations aux méthodes et aux processus utilisés au sein de la Division des technologies de l'information pour contribuer à l'amélioration continue des services informatiques fournis.

9. Assurer l'installation et la maintenance des systèmes et des équipements de télécommunications pour optimiser les services conformément aux modes opératoires normalisés en vigueur.

10. Coordonner une équipe d'informaticiens pour s'assurer que les objectifs individuels et collectifs sont atteints conformément aux règlements et politiques applicables.

11. Le cas échéant, appliquer les processus et les procédures d'intervention d'urgence définis pour aider à répondre aux besoins d'assistance alimentaire d'urgence.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Apply now

Potential interview questions

Added 11 months ago - Updated 10 months ago - Source: wfp.org