IT Associate

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

Tribal Development Department, Government of Maharashtra is the nodal department for overall policy, planning and coordination of programmes for development of Scheduled Tribes (STs). The department has accorded high priority and adopted multifaceted development strategies to promote socio-economic growth of the STs. Specific interventions are being implemented including implementation of protective legislations such as the Scheduled Tribes and Other Traditional Forest Dwellers (Recognition of Forest Rights) Act, 2006, the Scheduled Castes and Tribes (Prevention of Atrocities) Act, Panchayats (Extension to Scheduled Areas) Act. The programmes and schemes for tribal people are intended to support and supplement the efforts, primarily of other state departments to fill critical gaps within institutions and programmes, taking into account the situation of STs. These schemes comprising of economic, educational, and social development through institutional building, are administered by the line departments. Notwithstanding numerous developmental interventions, the STs continue to face developmental deficits with respect to health, education, livelihood, development infrastructure as well as other socio-economic indices, many of which are well below the national average.

The Tribal Development Department is committed to providing equitable access to opportunity for the tribal communities, through participatory approach and adoption of innovative methods including e-governance and increasing use of technology to provide strategic inputs into the development process. To accelerate the implementation of the development agenda for the tribal communities and strengthen the institutional delivery systems at the State and district level, it is important to strengthen the capacity and effectiveness of the officials and stakeholders to deliver on the issues related to tribal empowerment and create robust systems for monitoring and implementation of the tribal development schemes of the Central and State government.

The Department is working in collaboration with UNDP to fast-track development in difficult geographies inhabited by tribal populations, enhancing capacities of government functionaries and expanding opportunities for better livelihoods, health and education to vulnerable tribal communities.

UNDP proposes to engage an IT Associate to support the Project Management Unit (PMU) at Tribal Development Department, Govt. of Maharashtra in the design, development and maintenance of project-related IT systems, databases and applications within the department.

The IT Associate will be part of the Project Management Unit and will work under the overall supervision of the PMU State Coordinator and in close collaboration with Programme Lead, Tribal Development, UNDP. S/He will ensure engagement of all direct stakeholders and delivery of project objectives with other team members.

• Provide technical support to the PMU in the design, development and maintenance of project-related IT systems, databases and applications. • Assist in developing and maintaining project website and social media accounts to promote project activities and results. • Ensure timely and accurate reporting of project data and indicators using appropriate software tools. • Provide support to PMU and project staff in the use of IT tools and software applications. Liaise with external partners and stakeholders on IT-related matters to ensure smooth implementation of project activities. • Support in regular examine of the existing IT system, track flow of data and recommend changes/upgradation etc. to make the system more effective for its optimum utilization and in line with emerging technologies. • Assist in the procurement and installation of hardware and software equipment required for project implementation. • Coordinate with the requisite officials/stakeholders for the development of training materials and providing training to project staff on the use of IT tools and software applications. • Any other tasks as assigned by the supervisor.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work.

• Achieve Results: Plans and monitors own work, pays attention to details, delivers quality work by deadline • Act with Determination: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: Demonstrates compassion/understanding towards others, forms positive relationships • Enable Diversity and Inclusion: Appreciate/respect differences, aware of unconscious bias, confront discrimination * IT Customer Support: Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable. • Applications Management: Ability to set-up, develop, support, and maintain applications. Expertise in Oracle Cloud, ServiceNow, SalesForce.com and Microsoft technology and assets • IT Research & Development: Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the system • Integrity and professionalism: demonstrated expertise in area of specialty and ability to apply good judgment; high degree of autonomy, personal initiative and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality and neutrality; ability to manage information objectively, accurately and confidentially; responsive and client-oriented. • Accountability: mature and responsible; ability to operate in compliance with organizational rules and regulations. • Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. • Planning and organizing effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities. • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi ethnic environment with sensitivity and respect for diversity and gender; • Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups; • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity, and self-reliance; and commitment towards the UN core values.

information management, ICT development or any other related field. • Experience in network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications • Deep understanding of Microsoft .Net technologies, architecture, configuration, deployment, and performance. • Significant application development experience in designing and building applications using technologies like .Net, C#, ASP.net, Webservices and AJAX. • Experience of developing Systems/ process for online monitoring of various programs/ schemes in Central Government. • Experience of working in the Government institutions or other International development organization will be an asset. • High-level of IT/computing skills (minimum: Microsoft Outlook, Word, Excel, PowerPoint)

Mumbai – Maharashtra: Mumbai, is the most populous city in the Indian state of Maharashtra, offering a wide variety of jobs from conventional industries to IT services. It is also home to the Bollywood film industry. As India's capital of finance, Mumbai has the greatest number of fin-tech startups, and the cost of living and rental prices remains reasonably high.

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. This position is based in Mumbai. National UN Volunteers are part of the malicious insurance plan. National UN Volunteers are expected to be culturally sensitive and adjust to the prevailing culture and traditions.

The contract lasts for the period indicated above with possibility of extensions subject to availability of funding, operational necessity and satisfactory performance. However, there is no expectation of renewal of the assignment.

This assignment is part of the special programme initiative ‘Strengthening Health Systems and Access to Services for Marginalized Communities’. As per the UN Volunteer Conditions of Service, Section XVIII, the Conditions for this assignment are amended as follows: - The Monthly Volunteer Living Allowance (VLA) will be INR 90,000/- per month - The UN Volunteer is not eligible for entry lumpsum or travel costs - Health insurance will not be provided to dependents of the UN Volunteer - Access to UNV learning will be restricted to mandatory courses and free-of-charge learning resources provided by UNV.