IT Assistant - Non-staff (Special Services Agreement) - G5 - Duty Station: Kampala, Uganda

This opening expired 5 months ago.

WHO - World Health Organization

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Application deadline 5 months ago: Wednesday 17 Aug 2022 at 21:59 UTC

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This is a No grade contract. More about No grade contracts.

The World Health Organization, Uganda Country Office is looking for a qualified and competent Ugandan national to fill the following vacant position:

The Country Office IT Assistant is assigned the following major duties or any other related responsibilities, as may be required, by his/her hierarchical supervisors commensurate with the area of responsibility:

  • Support users in all application, software and hardware related issues;
  • Respond, in a timely basis, to users’ requests and update the FAQ and QA database accordingly;
  • Record and manage requests using the official Ticket System software
  • Ensure the troubleshooting of computers, printers and other devices;
  • Install, configure and maintain standard desktop configurations;
  • Install and support printers, scanners and other similar devices;
  • Generate and maintain standard desktop configuration images for each model of desktop/laptop;
  • Ensure software and applications’ troubleshooting;
  • Install necessary specific drivers and applications on computers;
  • Contribute to the delivery of end-users’ trainings in office applications, such as Microsoft office suite and other tools;
  • Provide IT support during meetings held in the office;
  • Install and configure mobile devices (smartphones, tablets) as necessary;
  • Support the identification of staff ITM capacity and skills gaps, propose and implement agreed skill enhancement and training measures.
  • Performs other duties as required.
Added 6 months ago - Updated 5 months ago - Source: