IT Assistant GS5 (Post # 95669), in Business Innovation and Support (BIS), Global Shared Services Centre, Budapest, Hungary

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF’s Global Shared Services Centre (GSSC) provides services to UNICEF offices around the world in the areas of Finance, Master Data Management, Human Resources Administration, Payroll, and IT Customer Care.

Our mission is to be a Centre of Excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF's programme results worldwide. ​

GSSC has won the 2019 Business Services Firm of the Year in Hungary, 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland.

Please visit our UNICEF GSSC page

How can you make a difference?

UNICEF GSSC is seeking for talented IT professional (Local Helpdesk) to provide technical, operation and procedural support and end-user services in the implementation, maintenance and improvement of information technology systems, procedures and activities of the GSSC office.

The role is ideal for seasoned professionals who wish to gain international exposure to a progressive expanding Centre of Excellence.

Key functions, accountabilities, and related tasks:

• Provide technical, operation and procedural support and end-user services in the implementation, maintenance and improvement of information technology systems, procedures and activities of the GSSC office.
• Support network administration, monitoring and managing network connectivity, telephony, videoconferencing, and IT security.
• Provide support to general business applications, on premises and cloud. Incumbent need to monitor and escalate site-specific system performance issues and outages.

The role is office-based.

To qualify as an advocate for every child you will have.

Education:

• Completion of Secondary education (high school degree) is a minimum requirement, supplemented with specialized training in telecommunications, electronics or information technology or related fields. Computer-related certification is an asset.

Experience:

• Minimum of 5 years of relevant professional experience in the IT infrastructure area, including relevant practical work experience in the area of service / administration of large-scale data, voice and storage networks is required.

• A completed university degree (Bachelor’s Degree) from an accredited institution will be counted toward four (4) years of work experience requirements.

• University level courses in computer science, information systems, engineering, telecommunications, or equivalent qualifications is desirable.
• Project management and ITIL certification and utilization would be an advantage
• Experience with Microsoft Windows 10 operating system and Microsoft Office365 is mandatory
• Practical experience and working knowledge of various computer platforms and applications.

Language:

• Fluency in English (verbal and written) is required.
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is a strong asset.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

To view our competency framework, please visit: https://uni.cf/Competencies

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: UNICEF's Competency Framework here

As an advocate for every child, you will receive

• A competitive salary which is exempted from paying national income taxes in Hungary on United Nations emoluments. Access here the UN Salary Scale for Hungary, and here a salary calculator for simulation.
• Holidays and leave, including 30 days of annual leaves per year
• Parental leave
• Dependency allowance
• United Nations sponsored medical insurance plan
• Pension plan
• Optional life insurance plan
• Access to professional development and learning programs, online learning and learning path
• Access to staff well-being support
• Access to career development support

Please visit Compensation and Benefit site on UNICEF Career page

Remarks: Requirement for internal applicants

Please attach the snapshot of the completed courses of Learning Path when applying to the level of this post. You may visit the L&D Portal Learning and Development (sharepoint.com) for more information.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to A diverse and inclusive workforce to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of Compensation and benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children.

All selected candidates will, therefore, undergo rigorous reference and will be expected to adhere to these standards and principles.

UNICEF appointments are subject to medical clearance. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). UNICEF reserves the right to withdraw an offer of appointment, without compensation, if medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF appointments are subject to medical clearance. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID).

This VA is open to all (internal and external candidates).