IT Assistant GS5 (Post # 95669 and Post # 95664), in Business Innovation and Support (BIS), Global Shared Services Centre, Budapest, Hungary

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF’s Global Shared Services Centre (GSSC) provides services to UNICEF offices around the world in the areas of Finance, Master Data Management, Human Resources Administration, Payroll, and IT Customer Care.

Our mission is to be a Centre of Excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF's programme results worldwide. ​

GSSC has won the 2019 Business Services Firm of the Year in Hungary, 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland.

Please visit our UNICEF GSSC page

How can you make a difference?

To ensure that effective and efficient solutions are provided to all incidents and queries on IT infrastructure and services.

The positions are required to work in 24x7 shifts.

Key functions, accountabilities, and related tasks:

Provide Access Management support

• Provide global user support on systems account administration (create, maintain, delete and troubleshoot) for the following ICT applications systems while adhering to established procedures, processes, and practices:
• AD, Office 365/Outlook, Lotus Notes, and Intranet/WebMail
• Vision ERP, IRC, SAP/FLS, SAP e-recruitment
• Remote access

• Ensuring that all activities are undertaken in line with best practices (i.e. ITIL) with specific focus on incident and problem management.

  Provide ICT applications support

• Maintain user accounts and Segregation of duties (SOD) compliance through provisioning, de-provisioning and roles assignments in Vision ERP and IRC.

• Ensure enforcement of applicable SAP system security configuration parameters.
• Provide technical support, customization, content management, and permissions management for SharePoint teamsites.
• Prepare various reports including statistical reports on systems access, escalation/exceptions reports, audit reports, and critical transaction reports in Vision ERP and Approva.

Provide first-line technical or business support

• Act as single point-of-contact Single point of contact (SPoC) for ICT issues.
• Ensure service requests and tasks are recorded and appropriately dispatched to the responsible work group(s).
• Ensures Help Desk processes and procedures, with particular emphasis on technical issues/administration processes and procedures categorized per system, are well documented and updated.
• Act as Officer in Charge for the Help Desk Officer and manage the SPoC.

To qualify as an advocate for every child you will have…

Education:

• Completion of Secondary education (high school degree) supplemented with training at university level in: Business Administration or Computer Science (A+ or equivalent experience), Telecommunications or equivalent qualification. Training in appropriate disciplines, including course work in networking and telecommunication technologies. Computer-related certifications an asset.
• An ITIL qualification in IT Service management will be an asset.

Experience:

• Minimum of 5 years of relevant professional experience in information technology or equivalent qualifications requiring systematic methods of troubleshooting and analytical problem solving.
• Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools and experience in providing technical and business Customer Support and Services.
• Practical experience and working knowledge of various computer platforms and applications.
• Work experience with a development organization or the United Nations is an asset.
• Fluency in English (verbal and spoken) required
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish), or local language of the duty station, is considered an asset

As an advocate for every child, you will receive

• A competitive salary which is exempted from paying national income taxes in Hungary on United Nations emoluments. Access here the UN Salary Scale for Hungary, and here a salary calculator for simulation.
• Holidays and leave, including 30 days of annual leaves per year
• Parental leave
• Dependency allowance
• United Nations sponsored medical insurance plan
• Pension plan
• Optional life insurance plan
• Access to professional development and learning programs, online learning and learning path
• Access to staff well-being support
• Access to career development support

Please visit Compensation and Benefit site on UNICEF Career page

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

Remarks: Requirement for internal applicants

Internal applicants from GSSC are required to complete the courses of Learning Paths that are identified as essential when applying to the level of this post. Please visit the L&D Portal Learning and Development (sharepoint.com) for more information.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. To view our competency framework, please visit: https://uni.cf/Competencies

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to A diverse and inclusive workforce to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Appointments are also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.