IT Assistant
Provide IT support to all DRC employees in Kyiv.
This opening expired 6 months ago.
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Overview
Provide IT support to all DRC employees in Kyiv.
You have:
- At least 1 year of experience in IT support or system administration
- Degree in IT, Computer Science, or a related field
- English proficiency – Pre-intermediate
- Understanding of and experience in supporting personal computers, servers, and printing hardware
- Knowledge of TCP/IP networks, routers, Fortigate/Pfsense firewalls, VPNs, and wireless technologies
- Experience with M365 or other office software suites
- Understanding of Windows-based systems, with experience in supporting and configuring Windows OS
- Experience working in an NGO will be an advantage
Contract
This is a DRC - National contract. More about DRC - National contracts.
Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate and promote durable solutions for displacement affected populations.
DRC has been operating in Ukraine since 2014, currently DRC employs over 800 staff in Ukraine and implements emergency response in the Protection, Livelihoods, Shelter/NFIs and Humanitarian Disarmament and Peacebuilding (humanitarian mine action) sectors, using direct interventions, support to duty bearers and civil society organizations (CSOs), and partnerships with CSOs. DRC will continue and adapt its durable solutions portfolio to the evolving context.
DRC is currently looking for a IT Assistant in Kyiv.
About the job
Under the technical supervision of the IT Specialist, the IT assistant will provide IT support to all DRC employees. As a key member of the IT department, you will play a crucial role in ensuring the smooth operation of our systems and network, allowing our staff to focus on their core work of improving lives and making a positive impact.
Your main duties and responsibilities will be:
- Receive and process user requests via phone and the Service Desk system.
- Provide technical support to staff in the head office and regional offices.
- Perform initial diagnostics and resolve issues with computer hardware and software.
- Carry out system maintenance, including updates, antivirus checks, and data backups.
- Conduct training and information sessions for employees on technical topics.
- Travel to regional offices when required.
- Develop user manuals, guides, and instructions.
About you
To be successful in this role we expect you to have at least 1 year of experience in IT support or system administration. Moreover, we also expect the following:
Required
- Degree in IT, Computer Science, or a related field.
- English proficiency – Pre-intermediate.
- Understanding of and experience in supporting personal computers, servers, and printing hardware.
- Knowledge of TCP/IP networks, routers, Fortigate/Pfsense firewalls, VPNs, and wireless technologies.
- Experience with M365 or other office software suites.
- Understanding of Windows-based systems, with experience in supporting and configuring Windows OS.
Desirable
- Experience working in an NGO will be an advantage.
In this position, you are expected to demonstrate DRC’ five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
We offer
- Contract length: 3-month probation period with the possibility of extension until 28th February 2026, depending on performance.
- Band: I non-management.
- Designation of Duty Station: Kyiv.
- Start date: 1st December, 2025.
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national contracts.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.
Applications sent by email will not be considered.
Closing date for applications: 9th November, 2025.
Potential interview questions
| Can you describe a time when you successfully resolved a technical issue for a user? | The interviewer wants to understand your troubleshooting skills and experience in IT support. | Provide a clear example, detailing the problem and how you resolved it. |
| How do you prioritize your tasks when handling multiple IT support requests? | They want to assess your time management and prioritization skills. | Pro members can see the explanation. |
| What steps would you take to diagnose a network connectivity issue? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience with training users on new software or systems. | Pro members can see the explanation. | Pro members can see the explanation. |
| What is your experience with system maintenance tasks such as updates and backups? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you approach a situation where a user is frustrated with their technical issue? | Pro members can see the explanation. | Pro members can see the explanation. |
| What tools have you used to manage IT support requests? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you explain the importance of data backups and how you ensure they are performed? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 7 months ago
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Updated 6 months ago
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Source:
drc.ngo
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