IT ASSISTANT

Overview

Manage IT operations and provide user support effectively

You have:

• Completed secondary education, technical or vocational education in the IT field.
• University degree or technical training in Computer Science, Information Systems, or a related field (will be considered a plus).
• Normally five (5) years of work experience in integrated service execution and comprehensive process support preferably in an international environment.
• Good knowledge (written and spoken) of English or French and knowledge of the/a local language; knowledge of other official UN language would be an asset.
• Excellent interpersonal and communication skills.
• Excellent organizational and coordination skills, with emphasis on quality, efficiency and aptitude to work under pressure.

Contract

This is a Service Contract contract. This kind of contract is known as Service Board / Service Contract. It is normally only for nationals. More about Service Contract contracts.

**OVERVIEW** ------------ Parent Sector : Field Office Duty Station: Lima Classification of duty station: \[\[filter12\]\] Standard Duration of Assignement : \[\[filter13\]\] Job Family: Computer Sciences / Information Technologies Type of contract : Non Staff Level : Duration of contract : From 7 to 11 months Recruitment open to : External candidates Application Deadline (Midnight Paris Time) : 13 - JAN - 2025 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism **OVERVIEW OF THE FUNCTIONS OF THE POST** ----------------------------------------- a) The Service Contract holder operates under the applicable ICTs policies and guidelines, with a considerable degree of autonomy as regards the daily operation, maintenance and user support of entrusted applications. He/she is expected to make proposals for improvement of both relevant applications and service delivery. The supervisor and HQ IT colleagues provide guidance if and when needed. b) The Service Contract holder is expected to establish effective working relationships with the colleagues in order to make sure the successful and timely delivery of services. The incumbent interacts with office staff (Director/Head of Office, program and administrative staff) and with colleagues from the Headquarters corporate services (DBS) and the regional/cluster office, as applicable. Work relations focus on internal/external customer service, responding to queries, providing assistance on IT-related matters, and offering explanations and clarifications regarding cybersecurity rules. Contacts with suppliers, UN agencies, and local authorities are largely limited to the collection and exchange of information regarding internet services, as well as the acquisition and maintenance of equipment. **MAIN TASKS OR SERVICES** -------------------------- The SC holder carries out the following tasks with care, diligence and compliance with the instructions received from the supervisor: \- Assure technical maintenance and administration of entrusted IT equipment, applications, including upgrades, troubleshooting, data uploads and configuration, and contribute to continuous improvement of data quality, while providing operational user support, training and guidance. \- Participate in new application projects, contributing to business case analysis and functional specifications/requirements. Actively contribute to related process improvement and simplification. \- Collect and analyze users’ feedback on system anomalies, dysfunctions and improvements needed. Maintain and update documentation, including related process improvement and simplification. \- Provide first-level technical assistance for ICT problem including support on devices and applications. \- Advise the AO and HQ IT colleagues on local IT procurement conditions and assist in the identification of local providers of IT equipment and services. \- Provide support in the monitoring and update of the IT equipment inventory. \- Assist in the maintenance of the digital record system of the office, in line with the procedures for information sensitivity and security. \- Assist in the upkeeping and update of the IT Business Continuity and IT Security Plan. \- Carry out any other related tasks that may be entrusted to him/her by the supervisor. Additional tasks may be assigned, provided they are consistent with the function as set out above. \- Support to ensure the accomplishment of Cybersecurity training course, Data Protection and Data Privacy to staff and newcomers. \- Bring assistance with the preparation of travel plan, request and claims to staff when required. \- Prepare templates, letters forms and other documents when needed. \- Perform any other task or duty required by the Head of Office and the Administrative Officer. Long Description ---------------- **COMPETENCIES (Core / Managerial)** ------------------------------------ Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Results focus (C) **-** ----- For detailed information, please consult the [UNESCO Competency Framework](https://en.unesco.org/sites/default/files/competency_framework_e.pdf). **REQUIRED QUALIFICATIONS** --------------------------- **Academic qualifications** Completed secondary education, technical or vocational education in the IT field. University degree or technical training in Computer Science, Information Systems, or a related field (will be considered a plus). Relevant certifications (such as CompTIA A+, Microsoft Certified IT Professional, Cisco Certified Network Associate - CCNA, etc.) are an advantage. **Relevant work experience** Normally five (5) years of work experience in integrated service execution and comprehensive process support preferably in an international environment. **Knowledge, skills and competencies** \- Excellent interpersonal and communication skills, \- Excellent organizational and coordination skills, with emphasis on quality, efficiency and aptitude to work under pressure. \- Discretion, initiative and service oriented to provide quality and timely support and services. \- Good knowledge of standard office software (word processing, spreadsheets, etc.). \- Capacity to deal with people of different cultural backgrounds efficiently and tactfully. \- Flexibility to adjust work schedules and priorities. Attention to detail and meticulous in correspondence. **Language requirement(s)** Good knowledge (written and spoken) of English or French and knowledge of the/a local language; knowledge of other official UN language would be an asset. **DESIRABLE QUALIFICATIONS** ---------------------------- **APPLICATION PROCESS** ----------------------- • The Service Contract assignment is for 11 months, tentatively from February to December 2025 • Extension of the Service Contract is subject to satisfactory performance, continued need of the services/tasks and availability of funds. The Service Contract holder is expected to perform the above-mentioned tasks in a timely, accurate and pro-active manner in compliance with relevant administrative, IT, cyber-security rules and procedures. He/she acts as a promoter of the Organization’ IT policies and good practices among IT users. Monthly salary: (includes 10% for pension and 5% for health insurance). UNESCO salaries are paid in the local currency (PEN). Other benefits include: 2.5 days of annual vacation for each full month of service, 5% for health insurance, and 10% for the pension plan, all included in the monthly salary. At the discretion of the Deputy Director-General of the Sector/Director/Head of Office/Field/Liaison Office/Institute, service contracts may be extended based on operational needs, satisfactory performance, and availability of sufficient funds, for periods of up to 12 (twelve) months at a time. **SELECTION AND RECRUITMENT PROCESS** ------------------------------------- Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website. No modifications can be made to the application submitted. Professionals interested in participating must apply to the call and attach in a single PDF document: a) Personal CV y b) Employment History Form; [**Download Application Form here**](https://unesco.sharepoint.com/:w:/s/LimaTeam/EalPDhvhlgxIgjOBkOjJKLsBO3afffYjYmhmEo_9QMttbA?rtime=jHxom24j3Ug). The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. **Footer** ---------- *UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States ([last update here](https://www.unesco.org/en/geo-distribution)) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.* *UNESCO does not charge a fee at any stage of the recruitment process.*

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: careers.unesco.org