IT Assistant

Overview

Perform technical support for computer applications and network management.

You have:

• Completion of secondary education; Training in informatics or telecommunication; Formal training on Windows Operating Systems and MS Office Suite is essential.
• At least eight years of progressive experience in operation of computers, hardware maintenance and software support is essential.
• Expert knowledge of English and Local language is essential.
• Intermediate knowledge of French is desirable.

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 2,109 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

1. Design, implement, manage and train on computer-based applications including health information systems, database management, health on the internet, at the Regional Office, Country Offices and Member States including human resources development, provision of ICT infrastructure, needs assessment, networking and resource sharing and application management and engineering;2. Coordinate the design, development and formulation of policies and work of the Regional Office for application of Information Technology in health care delivery;3. Advise, as principal adviser, the senior management on lCT regional strategy;4. Design and implement policies and plans of action for improving the technology infrastructure and usage in the Regional Office and Country Offices.

DESCRIPTION OF DUTIES

The incumbent will perform the following duties:

1. Provide technical support required for the administration and operation of the WR Office Local Area Network, Wide Area Network and Internet based communications including hardware/software requirements, network protocols, data security measures and assist in system integration through multiple LAN servers and protocols.

2. Coordinate, with the Informatics Management Support unit at the Regional Office, the installation, set up, implementation and training for computer applications to facilitate workflow and implementation of technical programmes including standard office applications, Internet and e-mail services, Global Management System (GSM), the Imprest Account, Workflow management system and other applications on the country office LAN.

3. Install, set up and certify compliance with standards and specifications of new hardware and software in offices of WHO supported projects in the country;

4. Based on needs assessments, conduct related training sessions for staff and non staff, resulting in better use of IT resources.

5. Assess ICT needs in support of WR Office and national health programmes and communicate results to the Regional Office for coordination and approval of action;

6. Prepare and verify receiving reports of newly purchased data processing equipment for the WR Office and other WHO supported projects and dispatch them to the Regional Office;

7. Any other data processing and telecommunication related task, as assigned by supervisors.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary education; Training in area of informatics or telecommunication;Formal training on Windows Operating Systems family;Formal training on MS Office Suite. Desirable: University degree in computer science, computer engineering, or related field is an asset.

Experience

Essential: At least eight years of progressive experience in operation of computers, hardware maintenance/trouble-shooting and software support. Desirable: Relevant experience in the UN system

Skills

--> Good knowledge of microcomputer operations;

--> Excellent knowledge of Windows Operating Systems and Windows based networking environment;

--> Excellent knowledge of Windows based back office and desktop applications;

--> Knowledge of basic telecommunications technologies and Internet based protocols.

WHO Competencies

Teamwork Respecting and promoting individual and cultural differences Communication Producing results Moving forward in a changing environment

WHO global Competencies model at http://www.who.int/employment/WHO_competencies_EN.pdf?ua=1

Use of Language Skills

Essential: Expert knowledge of English. Expert knowledge of Local language. Desirable: Intermediate knowledge of French.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at KES 2,272,760 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

• Interested candidates are strongly encouraged to apply on-line. For assessment of your application, please ensure that your profile on Stellis is updated; all experience records are entered with elaboration on tasks performed at the time. Kindly note that CV/PHFs inserted via LinkedIn are not accessible.

Potential interview questions