IT Assistant

Contract

This is a DRC - National contract. More about DRC - National contracts.

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC Syria

DRC has been actively operating in Syria since 2008 mainly supporting refugees. In June 2012, DRC was authorized by the Syrian Ministry of Foreign Affairs (MoFA) to expand its humanitarian efforts and provide assistance to IDPs and the vulnerable resident population countrywide. Since then, DRC activities have been focused on NFI distributions, Shelter, WASH, Protection, Education, Livelihoods and Mine Risk Education in six Governorates (Damascus, Rural Damascus, Dara'a, Aleppo, Hama, and Homs). While Protection/community service activities are provided to beneficiaries throughout our Community Centers.

About the job:

The IT Assistant is responsible for supporting all DRC staff with all related IT technical issues in the main office and Area Offices

Responsibilities:

• Executing all IT help desk tasks needed for DRC operations. (Main and Area Offices).
• Standardize networking and internet facilities for the Country operation.
• Making sure that all IT peripherals are working and running in good condition with minimum outage time including but not limited to (Printers, Photocopiers, laptops, workstations, internal network, servers, routers, etc.…)
• Arranging and implementing all needed backup procedures in all locations.
• Establishing and maintaining emails domain and Microsoft components required for the operation.
• Ensure that DRC IT equipment are protected with an updated Anti-virus on all DRC laptops/servers and reporting any related attacks.
• Initiating and raising purchase requisitions for any maintenance or repair as required.
• Responsible for raising Purchase Requisition for DRC Country Operation Assets/GPEs to ensure a full compliance with DRC fixed asset management guidelines on Dynamics.
• Troubleshooting and activity on both modes, offline and online.
• Support the Logistics Assistant and requesters to inspect the quality of new purchased IT equipment.
• Coordinating with all internet service providers to ensure that DRC always gets the high performing bandwidth in all locations.
• Responsible for (Reset, Lock, Unlock,) all email/Dynamics in DRC.
• Responsible for communication related matters. Landline, Server, Internet, payment of monthly bills, etc.…
• Responsible for tracking staff emails creation and deletion after end of contract.
• Responsible of assigning the Sim Card to new staff.
• Responsible of ensuring that all new computers (Laptop & Desktop) are installed with DRC standard software before the issuing.
• Must share on monthly basis the communication matrix with DRC Syria staff.
• Setup a timeframe to perform the preventive and routine maintenance for IT equipment in all locations.
• Repairing of IT equipment’s based on need (computers, Laptops, Scanners, Mobile Phones, Printers, etc…)
• Train staff on IT basic knowledge.
• Provide IT induction to new staff.
• Field visit to support, track, monitor the usage of IT equipment and provide guidance.
• Alongside with HR department, the closure of emails, and Sim Card based on resignation or end of staff contract.
• Reporting the monthly IT activity to the line manager.
• Any other task requested by line manager as per the DRC needs.

Experience:

• Minimum One years’ work experience in IT help Desk/sys admin domains.
• Good knowledge of computers (Window and Microsoft Office applications (Outlook, Word, Excel) Window OS, Networking and Hardware knowledge for troubleshooting.
• Advanced computer skills and MS programs.
• Good communication and interpersonal skills.

Education

• Relevant institute degree.

Languages:

• Excellent English skills both spoken and written.
• Fluent in Arabic.

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

We offer:

Contract length: six months

Level: NMI1

Location: Damascus – Syria

Expected Start date: As soon as possible.

Application process

Interested? Then apply for this position by clicking on the below link:

Application link:

IT Assistant - Application Form (hr-manager.net)

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV-only applications will not be considered.

Applications close 10 October 2023

Applications will be reviewed on a rolling basis. DRC reserves the right to conduct tests and interviews before the closing date and can close the advertisement earlier in case of finding a suitable candidate.

Need further information?

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.

For further information about the Danish Refugee Council, please consult our website www.drc.org