IT Assistant

Contract

This is a G-4 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 4 years of experience, depending on education. More about G-4 contracts.

**OVERVIEW** ------------ Post Number : 4INADM0707RP Grade : G-4 Parent Sector : Sector For Administration and Management (ADM) Duty Station: New Delhi Job Family : Administration Type of Contract : Fixed Term Field Duration of Contract : 2 years with possibility of renewal Recruitment Open to : Internal and external candidates Application open to (Midnight Paris time) : 20-SEP-22 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism **Only candidates who are entitled to work in India may apply to this position.** **OVERVIEW OF THE FUNCTIONS OF THE POST** ----------------------------------------- The post is located in the Administrative unit of the UNESCO New Delhi Office and provides decentralized basic and routine technical support on hardware and software application system within the Office's assigned area. The Information Technologies (IT) Assistant reports directly to the field office Finance and Administrative Officer and carries out tasks under the overall authority of the Director of the Office. The IT Assistant is tasked with the delivery of a range of office-oriented activities in support of the Administrative unit, and projects/programmes delivery. Long Description ---------------- Under the authority of the Director of the UNESCO New Delhi Office and the direct supervision of the Finance and Administrative Officer, UNESCO New Delhi, the incumbent will represent the Administration Unit and will perform the following duties: **ICT Maintenance Services:** - Administration and maintenance of the ICT infrastructure, equipment and services. - Undertake action for the upgrade, repairs or replacement of ICT infrastructure, equipment and services when and where appropriate. - Maintain the computer server and server room of the office and ensure the safety and security of all system applications, data bases and electronic files. - Ensure internet connectivity at all times and the proper functioning of all network applications like the Intranet, website, shared drives and e-mail facilities. - Assist the users on the implementation of backups in order to safeguard their own information, keep backup copies of the server information. Ensure that this backup is kept in a safe place in case of a contingency. - Perform the routine backup of all computer software, applications, electronic files or data in a timely manner in conformity with HQ/DBS instructions/directives and ensure the recovery of these files or data in case of loss due to disasters or cyber warfare. - Keep the IT Business continuity Plan and IT Security Plan updated. Long Description ---------------- **Desktop Support Services:** - Provide technical support to all authorized users for the installation and/or configuration of new equipment, components, gadgets and other peripheral accessories like desktops, laptops, notebooks, tablets, phone sets, docking stations, printers, scanners, cameras, sound and voice devices. - Assist authorized users to resolve technical problems encountered while using computerized systems and applications by running system diagnosis, maintaining track of problems, liaising with HQ/DBS for technical support and assisting DBS in diagnosis and troubleshooting/remedial action. - Provide support to all users using remotely connectivity tools, such as TEAMS, Skype, S4B, Zoom, Global Protect, etc Ensure connectivity with HQ. Follow up any problems encountered with the VPN connection and find the best possible solution. - Provide/facilitate training on information technologies to the Office staff. - Keep update the maintenance annual plan for IT equipment. - Update and run the system's antivirus applications and other protectives measures routinely or as appropriate. Long Description ---------------- **Procurement Support Services:** - Advice the Financial and Administrative Officer on new opportunities for improvement and upgrade of the IT equipment and the network. - Assist in the negotiation with local ISP Operators for telephone project via S4B and internet ensuring the prices are going down and the required bandwidths always increasing in order to cope with new needs like O365 for instance. - Maintain constant communication with the ISP in order to follow up in the case of the interruption of the service. - Locally support the implementation of the rollout of new functionalities, software, applications or services and ICT infrastructural changes as may be released by HQ/DBS from time to time. - Assist in the identification of providers for IT equipment, and in the use of LTAs established by UNESCO and other UN entities, at local or HQ level. - Provide inputs in the occasional selection of local IT experts undertaking repairs and other works on ICT infrastructure and equipment. **COMPETENCIES (Core / Managerial)** ------------------------------------ Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) Professionalism (C) **-** ----- For detailed information, please consult the [UNESCO Competency Framework](https://en.unesco.org/sites/default/files/competency_framework_e.pdf). **REQUIRED QUALIFICATIONS** --------------------------- **Education** - Completed Secondary, technical and/or vocational education. **Work Experience** - Minimum three years of relevant work experience in administrative/technical/IT support Services. - Experience in providing software assistance, supporting databases and website basic troubleshooting / maintenance activities. - Experience in setting up and providing support to virtual events. - IT experience with PC and video conference tools. **Skills/Competencies** - Good knowledge of standard computer hardware and software applications. - Good knowledge of standard virtual platform operations. **Languages** - Excellent working knowledge of English. **DESIRABLE QUALIFICATIONS** ---------------------------- **Education** - A university degree in Information Technology or related domain. **Work Experience** - Work experience within an international environment. - IT experience with Mac will be a clear advantage. **Languages** - Knowledge of French or any other official UNESCO language (Arabic, Chinese, Russian, Spanish). **BENEFITS AND ENTITLEMENTS** ----------------------------- UNESCO’s salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc. For full information on benefits and entitlements, please consult our [Guide to Staff Benefits.](https://en.unesco.org/sites/default/files/unesco-staff-compensation-booklet_en.pdf) **SELECTION AND RECRUITMENT PROCESS** ------------------------------------- Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the [UNESCO careers website.](https://careers.unesco.org/careersection/2/joblist.ftl) No modifications can be made to the application submitted. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. **Footer** ---------- UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States ([last update here](https://en.unesco.org/careers/geographicaldistribution)) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts. UNESCO does not charge a fee at any stage of the recruitment process.