IT Assistant

Contract

This is a G-4 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 4 years of experience, depending on education.

Salary

The salary for this job should be more than 1,873 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

**OVERVIEW** ------------ Post Number : 3CLADM0723RP Grade : G-4 Parent Sector : Sector For Administration and Management (ADM) Duty Station: Santiago Classification of duty station: \[\[filter12\]\] Standard Duration of Assignement: \[\[filter13\]\] Job Family: Administration Type of contract : Fixed Term Field Duration of contract : 2 years with possibility of renewal Recruitment open to : Internal and external candidates Application Deadline (Midnight Paris Time) : 31-JUL-2022 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism **OVERVIEW OF THE FUNCTIONS OF THE POST** ----------------------------------------- The post is located in the Administrative unit of the UNESCO Santiago Office and provides decentralized basic and routine technical support on hardware and software application system within the Office's assigned area. The Information Technologies (IT) Assistant reports directly to the field office Finance and Administrative Officer and carries out tasks under the overall authority of the Director of the Office. The IT Assistant is tasked with the delivery of a range of officeoriented activities in support of the Administrative unit, and projects/programmes delivery. D.1 ICT Maintenance Services: Administration and maintenance of the ICT infrastructure, equipment and services. Undertake action for the upgrade or repairs or replacement of ICT infrastructure, equipment and services when and where appropriate. Maintain the computer server and server room of the office and ensure the safety and security of all system applications, data bases and electronic files. Ensure internet connectivity at all times and the proper functioning of all network applications like the Intranet, website, shared drives and e-mail facilities. Assist the users on the implementation of backups in order to safeguard their own information, keep backup copies of the servier information. Ensure that this backup is kept in a safe place in case of a of a contingency. Perform the routine backup of all computer software, applications, electronic files or data in a timely manner in conformity with HQ/DBS instructions/directives and ensure the recovery of these files or data in case of loss due to disasters or cyber warfare. Keep updated the IT Business continuity Plan, and IT Security Plan. Long Description ---------------- D.2 Desktop Support Services: Provide technical support to all authorized users for the installation and/or configuration of new equipment, components, gadgets and other peripheral accessories like desktops, laptops, notebooks, tablets, phone sets, docking stations, printers, scanners, cameras, sound and voices devices. Assist authorized users to resolve technical problems encountered while using computerized systems and applications by running system diagnosis, maintaining track of problems, liaising with HQ/DBS for technical support and assisting KMI in diagnosis and troubleshooting/remedial action. Provide support to all users using remotely connectivity tools, such as TEAMS, Skype, S4B, Zoom, Global Protect, etc Ensure connectivity with HQ. Follow up any problems encountered with the VPN connection and find the best possible solution. Provide/facilitate training on information technologies to the Office staff. Keep update the maintenance annual plan for IT equipment. Update and run the system's antivirus applications and other protectives measures routinely or as appropriate. D.3 Procurement Support Services: Advice the Financial and Administrative Officer on new opportunities for improvement and and upgrade of the IT equipment and the network Assisting in the negotiation with local ISP Operators for telephone project via S4B and INTERNET ensuring the prices are going down and the required bandwidths always increasing in order to cope with new needs like O365 for instance. Maintain constant communication with the ISP in order to follow up in the case of the interruption of the service. Locally support the implementation of the rollout of new functionalities, software, applications or services and ICT infrastructural changes as may be released by HO/DBS from time to time. Assist in the identification of providers for IT equipment, and in the use of LTAs established by UNESCO and other UN entities, at local or HQ level. Provide inputs in the occasional selection of local IT experts undertaking repairs and other works on ICT infrastructure and equipment. Long Description ---------------- D.4 Record managment and Insitututional memory: Assist in the structure of digital record management in Our Drive with standardized filing scheme and adopting a naming convention for the digital documents, following DBS's guidelines in the 60-day roadmap. Effective knowledge sharing and reuse enabled. In particular, facilitate internal meetings to update/remind colleagues on DBS policies and new features developed. Participate in meeting and workshop mainly on areas of new technologies and telecommunications, and the inter-agency meetings related to the ICT working group. D.5 Assets management: Assist in the preparation of the inventory list and maintain the information updated on a regular basis. Assist in the preparation of the year-end asset inventory, and the list asset disposal, at least twice a year. Provide technical support to efficiently manage the non-expendable items and the assets physical inventory list, using a software and barcode scanner. Update the list of ICT assets following any new acquisitions or disposals and also the list of these terms in the custody of each and every user in the office and make It available for physical inventory exercises. D.6 Additional activities that may be required to ensure the success of the work team. Long Description ---------------- **COMPETENCIES (Core / Managerial)** ------------------------------------ Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) Professionalism (C) **-** ----- For detailed information, please consult the [UNESCO Competency Framework](https://en.unesco.org/sites/default/files/competency_framework_e.pdf). **REQUIRED QUALIFICATIONS** --------------------------- **EDUCATION:** - Completed secondary, technical or vocational school education, with relevant certifications in hardware and software management and application. **WORK EXPERIENCE:** - Minimum of 3 (three) years of relevant work experience in Information and Technologies related area, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications **SKILLS AND COMPETENCIES:** - Shares knowledge and experience and provides helpful advice to others in the office - Ability to develop systems for structuring, codifying and providing access to information and knowledge - Ability to provide basic IT support services - Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP - Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported - Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems - Ability to perform work of confidential nature and handle a large volume of work - Some experience in client support, such as, a Help Desk or User Support Unit, - Ability to provide input to business processes re-engineering, elaboration and implementation of new systems - Focuses on result for the client and responds positively to feedback - Consistently approaches work with energy and a positive, constructive **LANGUAGES:** - Excellent knowledge (spoken and written) of Spanish and good knowledge of English. **DESIRABLE QUALIFICATIONS** ---------------------------- **EDUCATION:** University Degree in Computer Science would be desirable, but it is not a requirement. **WORK EXPERIENCE:** - Relevant experience in providing programme or administrative support at international level or within the United Nations system or in an international organization/institution. - Good knowledge of SAP **BENEFITS AND ENTITLEMENTS** ----------------------------- UNESCO’s salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc. For more information in benefits and entitlements, please consult [ICSC website.](https://icsc.un.org/) **SELECTION AND RECRUITMENT PROCESS** ------------------------------------- Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the [UNESCO careers website.](https://careers.unesco.org/careersection/2/joblist.ftl) No modifications can be made to the application submitted. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. **Footer** ---------- UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States ([last update here](https://en.unesco.org/careers/geographicaldistribution)) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts. UNESCO does not charge a fee at any stage of the recruitment process.