IT ASSISTANT

Contract

This is a SC-3 contract. This kind of contract is known as Service Board / Service Contract. It is normally only for nationals. More about SC-3 contracts.

**OVERVIEW** ------------ Parent Sector : Sector For Administration and Management (ADM) Duty Station: Kingston Job Family: Administration Type of contract : Non Staff Level : Level 3 Duration of contract : From 1 to 6 months Recruitment open to : Internal and external candidates Application Deadline (Midnight Paris Time) : 06-OCT-2021 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism Only candidates who are entitled to work in Jamaica can apply to this position Duration of Contract: upon completion of initial months with the possibility of an extension for One (1) year subject to satisfactory performance. **OVERVIEW OF THE FUNCTIONS OF THE POST** ----------------------------------------- Under the overall authority of the Director of the Cluster Office for the Caribbean (COC), the direct supervision of the Administrative Officer, the incumbent will work as the National IT Technician to perform the following tasks: • In close collaboration with Bureau of Digital Business Solutions (DBS) UNESCO HQ, the National IT Technician ensures ICT related needs are met in the COC. Support management and operations of all ICT infrastructure, equipment and services for the office, ensure that ICT-delivered services and end-user needs are understood and met, and foresee ICT configuration changes. Activities are carried out according to established ICT standards and policies. • Provide user support and technical/functional specialist support to the office. Assist users in solving technical problems and investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. If a problem is new and/or cannot determine a solution, responsible for raising this issue to DBS and/or Regional ICT support and/or local external service provider, as applicable. • Implement the rollout of new functionalities, applications or services, systems upgrades and IT infrastructure changes under the coordination of DBS and the Regional ICT officer. Follow up on the installation of systems, network components and software. Advises on best technical solutions, in coordination with Regional ICT, in order to achieve required standards while taking into consideration local technical constraints. Propose actions for improving ICT services and reducing costs. • Perform needs assessment for new applications and modifications to existing ones, make sure the related policies are followed and that every ICT initiative, project, or application is properly registered in the Application Portfolio. Prepare and draft ICT operational, technical, hardware, software requirements and specifications for procurement and invitations to bid. Update and maintain the ICT equipment inventory (hardware and software details). • Identify and analyse training needs on ICT related areas for users, mainly on existing corporate applications and desktop tools, and organize the appropriate courses. • Liaise regularly with the Office’s Site/Building Management IT-related Service Provider(s) to ensure efficient and reliable operations of the ICT infrastructure and proper implementation of Service Level Agreements. Represent UNESCO at ICT inter-agency meetings and groups at a country level. • Additional activities that may be required to ensure the efficiency of the Office’s work. Long Description ---------------- Long Description ---------------- Long Description ---------------- **COMPETENCIES (Core / Managerial)** ------------------------------------ Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) **-** ----- For detailed information, please consult the [UNESCO Competency Framework](https://en.unesco.org/sites/default/files/competency_framework_e.pdf). **REQUIRED QUALIFICATIONS** --------------------------- EDUCATION • Completed secondary, technical or vocational school in the field of Information Technology. • Relevant certification in hardware and software management. WORK EXPERIENCE Minimum 3 years of experience in the field of Information Communication Technology (ICT). SKILLS AND COMPETENCIES • Advanced skill level with Windows 10 configuration and navigation, Outlook profile/PST setup, network connectivity (wired and wireless), AnyConnect VPN, and general Windows troubleshooting skills. • Strong Microsoft Windows and Office skills (Windows 10, Outlook, PowerPoint, Word, and Excel). Office 365 is highly desirable. • Excellent knowledge of Microsoft Teams, Zoom and other online communication tools. • Technical skills for cloud infrastructure and management, network maintenance, data platform and analytics, security and compliance, website management. • Proven experience with compliance to established Office Standard Operating Procedures (SOPs) for installation, security and overall maintenance of IT infrastructure and applications (Ability to understand and follow checklist, guidelines or instructions established by UNESCO) • Experience and ability to conduct training of users. • Strong analytical, problem-solving skills and timely responses. • Ability to establish priorities and to plan, coordinate and monitor own work plan. • Ability to work efficiently under pressure and in a multitasking manner, respecting tight deadlines and delivering on the standards required. • Strong inter-personal and communications skills, both oral and written, including the ability to communicate effectively on complex technology issues. • Ability to work in a team and to maintain effective working relationships in a multicultural environment. LANGUAGES Excellent knowledge of English. **DESIRABLE QUALIFICATIONS** ---------------------------- EDUCATION • Specialized training/Certification in computer sciences or information technology WORK EXPERIENCE • Experience in working as IT Assistant in an International Organization. **SELECTION AND RECRUITMENT PROCESS** ------------------------------------- Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the [UNESCO careers website.](https://careers.unesco.org/careersection/2/joblist.ftl) No modifications can be made to the application submitted. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. **Footer** ---------- UNESCO applies a zero tolerance policy against all forms of harassment. UNESCO is committed to achieve and sustain gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities, as well as nationals from non-and under-represented Member States [(last update here)](https://en.unesco.org/careers/geographicaldistribution) are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts. UNESCO does not charge a fee at any stage of the recruitment process.