IT Asset Support Assistant G5

IT & Telecom

Overview

Manage IT assets and support various asset-related operations

You have:

• Completion of secondary school education; post-secondary certificate in related functional area is desirable.
• Four or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.
• Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.
• Ability to meet deadlines and work under pressure as part of a team.
• Excellent written and analytical skills.
• Basic knowledge of logistics operations and humanitarian reform / cluster concept.
• Sound knowledge of Microsoft Windows, MS Excel, MS Word, MS PowerPoint and other related software.
• Willingness to work in challenging environments / field locations.
• Strong knowledge of IT software and hardware as well as five or more years experience working as an IT asset analyst.
• Proven ability and experience in executing strategic asset management processes successfully.

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

JOB DETAILS

VACANCY ANNOUNCEMENT NUMBER:142562

POSITION TITLE: IT ASSET ASSISTANT

CONTRACT TYPE/GRADE: FIXED TERM/G5

CONTRACT DURATION:12 MONTHS (RENEWAL)

DUTY STATION: JUBA

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable. Experience: Four or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Language: Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

Knowledge & Skills:

1. Ability to meet deadlines and work under pressure as part of a team
2. Excellent written and analytical skills
3. Basic knowledge of logistics operations and humanitarian reform / cluster concept
4. Sound knowledge of Microsoft Windows, MS Excel, MS Word, MS PowerPoint and other related software
5. Willingness to work in challenging environments / field locations.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders performing front office management functions typically report to the Deputy Directors or Head of Offices. In cases where these positions support a specific business stream, the reporting line may be to the Head of Unit, Chief, or the designate. At this level job holders are expected to take responsibility for completion of a range of business support activities requiring some interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to more junior colleagues.

JOB PURPOSE

The IT Asset Team leader and members are appointed by the Office HOU responsible for assets in their area IT in this case for the entire IT TEC assets in the Country office. The Asset Focal Point is delegated to manage various Asset management related activities.

KEY ACCOUNTABILITIES (not all-inclusive)

Asset Focal Point shall:

• Be formally appointed by the Office Director and have necessary authorization rights in GEMS after having completed the required training;
• Receive ordered assets and ensure their timely inspection;
• Post Goods Receipt Note (GRN) upon receipt of assets, ensuring accurate recording in FI-AA (if capitalization thresholds are met); in such case, ensure creation of an AMR and linking it to the respective EMR;
• Make sure that assets are labelled and recorded in GEMS in a timely manner (performed on the same date of the receipt of the assets);
• Ensure assets are created with correct original values as per PO(s);
• Update GEMS immediately with any asset detail change to ensure that the database reflects the actual state of the assets, i.e. location, assignee and any other relevant information;
• Review the state of assets on a regular basis, identify broken and obsolete items available for disposal or repair, update the system accordingly, and ensure that the necessary information is shared with responsible units and/or main AFP;
• Proactively flag any issues to the main Asset Focal Point(s) and/or management ensuring that they are aware of the situation and can take action to secure and safeguard assets to the maximum extent possible;
• AFPs should be on the alert for any unusual patterns or large requests for equipment or other assets and report, follow-up, resolve any issues;
• Raise the necessary documentation for the assignment of assets to WFP employees, as well as for the transfer of assets to other WFP Offices and loan to partners (UN entities, governments, or cooperating partners);
• Receive assets from assignees upon their reassignment, separation, or completion of loan period of loaned assets, and complete the necessary administration in the system.
• Actively participate in the physical count and provide all necessary information to the main Asset Focal Point to facilitate the reconciliation process;

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

DESIRABLE COMPETENCIES & SKILLS

1.Customer service mind-set, team player attitude, sound written and oral communication skills, ability to prioritize tasks in a fast-paced work environment.

2. Logistcal IT experience in field operations and knowledge of the IT concepts and operations.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Strong knowledge of IT software and hardware as well as five or more years experience working as an IT asset analyst
• Five years or more experience managing staff
• Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports
• Five years or more ITSM tool experience, as well as ServiceNow experience
• Proven ability and experience in executing strategic asset management processes successfully
• Profound knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle
• Strong vendor management and negotiation skills
• Strong knowledge of IT Service Management processes, as well as experience with Discovery tool
• Strong ability to carry out assigned tasks independently with little supervision
• Excellent at performing multiple tasks at the same time without erring
• Excellent communication and interpersonal skills

TERMS AND CONDITIONS

The position is open to South Sudanese Nationals only.

DEADLINE FOR APPLICATIONS

30 JUNE 2021

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Selection of staff is based on a competitive basis and we committed to promoting diversity and gender balance.

World Food Programme is an equal employer and female candidates are especially encouraged to apply.

Please note that WFP does not charge any fees at any stage of the recruitment process

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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Potential interview questions

Added 5 years ago - Updated 1 year ago - Source: wfp.org