Investigation Specialist

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)Job Description:

INVESTIGATION SPECIALIST

JOB PURPOSE

The Investigation Specialist reports to the MEER Risk & Compliance Advisor and is responsible for supporting Regional Office (RO) and Field Office (FO) management in conducting accurate and high- quality investigations in a timely manner to enable WV to achieve its objectives. This position will be expected to conduct high level investigations on an as needed basis at the discretion of the Regional Oversight Committee. In addition to occasionally conducting investigations, this position will be expected to participate and contribute to the Regional Oversight Committee to ensure the following processes and functions are operating in line with organisational guidance: Triage and assessment of incoming complaints, assignment of investigations to FO staff, designated staff are staying current on investigations training, and to maintain a ‘case tracker’ of open and active cases within the region which should be regularly reported to the MEER Risk & Compliance Advisor and the Regional Oversight Committee.

The Investigation Specialist will be expected to plan, organize and manage workstreams as required in respect of all investigations assigned. Investigations will include (among other) high risk investigations implicating senior leaders and will require the successful candidate to possess a high degree of discretion and sensitivity in dealing with peers and leaders in the organisation. This role will also facilitate coordination between functions that conduct investigations to help avoid conflicts or duplication in various investigations that may occur in the region. The specialist will also be expected to maintain good working relationships with the functions that conduct investigations within WV including: Employee Relations/P&C, Field Finance, Fleet Management, Safeguarding, the Global Internal Investigations Unit, and the ERM Team. This role will be expected to maintain a working knowledge of relevant policies, procedures, case management protocols, and complaint handling systems used by each of the above functions.

MAJOR RESPONSIBILITIES

Investigations

• Conducting Investigations
• At the direction of the Regional Oversight Committee, execute professional investigations into sensitive, complex, and other high risk workplace allegations in line with relevant functional case management procedures and protocols.
• Produce a high-quality investigation report that reports facts and provides management with actionable recommendations for managing risks.
• Act as a trusted advisor to Senior Leadership in communicating recommendations and advice for allegation handling for a wide variety of matters that may arise.
• Maintains appropriate case records for assigned investigations and for investigations overseen by the Regional Oversight Committee.
• Professional management and careful judgement in the handling of sensitive information sources (whistle-blower/reporter information), and the handling and documenting of evidence and investigative materials with a sophisticated understanding of confidentiality and privacy concerns.

Mentoring and Training other Professionals

• Provide oversight, advice, and mentoring to other professionals in the region (including Field Offices) asked to conduct investigations on an ongoing basis, ensuring consistency and a high degree of quality.
• Regularly monitor investigations that are being overseen by the Regional Oversight Committee for quality and professionalism, providing coaching and correction as needed.
• Monitor and support the Roster of investigators within the region to ensure designated investigators are up to date on required trainings to ensure a consistent degree of skill and reliability.

Participation in the Regional Oversight Committee

• Participate in the Regional Oversight Committee of senior level regional staff tasked with assessing incoming complaints, prioritizing resources, assigning investigations, and evaluating investigation reports across several functional areas.
• Support effective communication amongst committee members to ensure confidentiality of sensitive information is maintained, while identifying and flagging any investigations that may be related and/or likely to result in conflicts.

Analysis and Reporting

• Identifies and tracks trends, lessons learned from investigations to inform learning, adaptation and improvement of policies, procedures and strategies.
• Provide the Regional Oversight Committee and Regional leadership with a holistic view of all investigations occurring within the region.
• Identify and flag any root cause or systematic issues within a given office or functional area that may require further risk management.

Monitor Case Management Practices

• Regularly monitor ongoing incident reports and investigations within the organizational case management systems to ensure that regional and field office staff are capturing key data needed for long-term analysis.
• Ensure cases are being closed in a timely manner and escalate any potential issues or risks to the MEER Risk & Compliance Advisor for attention as needed.
• Liaise with GC functional units regularly to ensure good coordination amongst departments at the regional office and within field offices.

KNOWLEDGE & QUALIFICATIONS FOR THE ROLE

Required

• Strong investigation, research and analytical skills
• 3 to 5 years’ experience as a workplace investigator (desired)
• Proven ability to cultivate and maintain strong interpersonal and working relationships in a dispersed virtual, international context.
• Strong writing and communication skills
• A track record in providing strategic and tactical advice and direction to investigations being conducted by others.
• Experience engaging and working with a wide range of senior leadership level stakeholders with sensitivity and tact
• Certified Investigator (any internationally recognized certification is acceptable) is desired.
• Bachelor’s degree in law, International Relations, Humanitarian Studies or a related field
• Excellent English language skills (oral and written). Fluency in a language other than English considered an asset (Arabic preferred)

Preferred

• Experience conducting and managing investigations within a humanitarian, foundation, or INGO is considered an asset.
• Ability to speak more than one language is considered a plus.
• Knowledge of the WVI business and systems will be viewed as an asset.
• Cross cultural experience working in sensitive and challenging environments where difficult conversations is required.
• Demonstrated ability to support others as a mentor, trainer in a collaborative manner is highly desirable.

Travel/Work Environment Requirement

• The position requires ability and willingness to travel domestically and internationally up to 25% percent of the time.
• The position will be based in the home country of the selected candidate, within the MEER Region and where WVI is registered.

Applicant Types Accepted:

Local Applicants Only