Internship - Supporter Experience, Individual Giving Team, Private Partnership Division, Remote

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Internship – Supporter Experience (SX) Intern

Individual Giving Team, Private Partnership and Fundraising Division

Remotely for HQ Rome, Italy

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. We are currently seeking to fill an intern position Individual Giving team/Private Partnership and Fundraising Division, homebased working for HQ Rome, Italy.

BRIEF DESCRIPTION OF THE DIVISION

We are seeking to fill a Supporter Experience Internship position within our Individual Giving Unit of the Private Partnerships and Fundraising.

The Private Partnerships & Fundraising Division (PPF) is responsible for mobilizing resources from the private sector. PPF has developed an ambitious five-year strategy and our ambition is based on need. The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience.

Work as hard as we might, through drought and floods, conflict and peace, disasters natural or man-made, the needs are immense and growing. 828 million people in the world do not have enough food to eat. To get to a world with Zero Hunger faster, WFP has significantly increased resources in recent years from donor governments. We are now investing in and growing private sector fundraising to reach more people.

WFP’s private sector strategy (2020 – 2025) proposes to dramatically increase income from individuals to help reach more people and get to Zero Hunger faster, using new digital engagement tools to reach audiences across the globe in a flexible and cost-effective way.

Traditional individual fundraising in our sector was primarily conducted through offline channels and implemented through national fundraising operations. The individual fundraising market now looks very different, with the vast majority of potential donors having a digital presence and comfort with transacting online. WFP has a unique opportunity to define its approach amid this digital change, and leapfrog peers through its creation of a digital-led fundraising strategy that engages people worldwide from one centralized team.

Individual Fundraising

WFP currently has the fastest growing global individual fundraising programme. Our focus is a digital-first strategy, working through a centralized global team recruiting supporters primarily through digital channels (Meta & Search) and building an outstanding supporter experience through a multi-channel loyalty programme that aims to deliver a best-in-class donor experience. The programme now recruits donors in English, French, German, Spanish and Arabic, with language capabilities also including Korean, and it delivers the supporter experience through email, SMS, WhatsApp, outbound telephone and Meta.

GENERAL INFORMATION

• Title of Post: Internship
• Supervisor: Global Content and Supporter Communications Specialist
• Unit: Private Partnership and Fundraising Division
• Country: Italy
• Duty Station: Remote
• Duration of internship: 8 months
• Expected Start Date: beginning of September 2023

DUTIES AND RESPONSIBILITIES

Under direct supervision the candidate will perform the following duties:

• Support monthly multi-channel marketing activities (creating donation landing pages, troubleshooting emails, support in the drafting of briefs, content collection and selection, etc.)
• Keep Sharepoint folders and related documents organized (briefs, content, team resources, etc.)
• Create and monitor campaign timelines on Asana and Sharepoint to support the Single Giving Specialist and wider team
• Support in the coordination of the translations and proofreading process for multi-lingual supporter communications and campaigns
• Support development of Supporter Experience monthly performance reports (gathering, organizing, and presenting data)
• Support data monitoring/auditing processes (anonymized data, duplicate checks etc.)
• Note keeping and sharing during key team meetings (NFRs)

QUALIFICATIONS AND EXPERIENCE

• Currently enrolled with at least two years undergraduate or graduate studies completed, or recently graduated (within the past six months) preferably in Marketing, Business, Computer Sciences or any other relevant discipline;
• University course attendance in the past 12 months;
• Proficiency in MS Office (Word, Excel, Power Point, Outlook);

Desirable

• Some experience in or familiarity with digital fundraising
• Experience with project management systems like Airtable, Trello, Asana, etc.
• Understanding of digital marketing channels including Facebook, email etc

KNOWLEDGE & SKILLS****:

• Strong attention to detail and excellent communication skills;
• Ability to organize and plan work with reasonable supervision;
• Ability to take initiative to solve problems and seek solutions;
• Ability to ask for help when needed, communicate project status regularly, and ask for clarification on projects when and as necessary
• Demonstrate ability to quickly shift from one task to another to meet multiple needs across the team (flexible, dynamic);
• Uses tact and courtesy to give and receive information with a variety of individuals (people oriented);
• Motivated team spirit and contributed to an inclusive and sound working environment (team player).
• Work effectively in a multi-cultural environment and international organization;

WORKING LANGUAGES

• Excellent written and verbal command of English (proficiency/level C);
• Working knowledge of a second UN language would be an asset (namely German, French, or Arabic).

SUPERVISION

Under the direct supervision of the Single Giving Specialist, the incumbent will be provided with close mentoring, guidance and technical supervision. Performance planning and reviews as well as learning and development discussions will be an elemental part of the supervision. The Supporter Experience Lead will be the second-level supervisor. With the support of a comprehensive induction package and assignment of a buddy/mentor, the intern will rapidly become a productive member of the team.

Under the direct supervision of the Global Content and Supporter Communications Specialist

TRAINING COMPONENTS

Throughout their assignment WFP interns have access to an industry leading learning platform, weLearn. Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate.

LEARNING ELEMENTS

At the end of the assignment, the Intern should:

Have a greater understanding of the World Food Programme’s work and its role within the wider humanitarian system;

Gain knowledge on how to reach individuals with sound strategies and tactics at the global level;

Develop advanced skills in fundraising and supporter communications.

OTHER RELEVANT INFORMATION

• VA Reference no: 828110
• Closing Date: 17 July 2023 at 11:59pm Rome time

TERMS AND CONDITIONS:

• Interns receive a monthly stipend from WFP up to the maximum amount of US$1000 per month depending on the duty station of assignment.
• WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.
• WFP will reimburse travel ticket for candidates who are nationals of developing countries and are pursuing their studies in their home country.
• WFP will recognize candidates’ educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education.
• Candidates who bear any of the following relations to WFP staff members are not eligible to apply: sons, daughters, brothers or sisters.
• Only shortlisted candidates will be notified.

WFP LEADERSHIP FRAMEWORK

These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Saving Lives

Changing Lives