Internship, Information & Communication Technology Section, LAC Regional Office (full-time/ office-based/ 6 months)

Contract

This is a Internship contract. It usually requires 0 years of experience, depending on education. More about Internship contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope The UNICEF Latin America and Caribbean Regional Office is based in in Panama, operating in 36 territories, including 24 country offices.

UNICEF works to put the rights and well-being of the most disadvantaged children at the heart of the social, political, and economic agenda, in line with our equity focus, working across our organization and with our partners in government, civil society and the private sector to support shifts in public policy, fuel social engagement, and increase investment for children.

For information of the work of our organization in the LAC Region, please visit our website: UNICEF LAC Region

How can you make a difference?

Purpose of the Assignment Under the supervision of the UNICEF LAC Regional Chief of ICT, the intern will mainly provide support in the daily tasks of customer service using the helpdesk platform, support for the building infrastructure, if necessary. Preparation of equipment for incoming users and any other specific work related to ICT that the Regional Chief requires.

Main Activities * End user support – hardware or software related issues based on use or problems. * Provisioning of computer equipment with corporative images and default applications. * Support for on-premises and virtual meetings organized by UNICEF, in the Regional Office or other venues within the duty station. * Support UNICEF staff with troubleshooting with printers, network connections, Windows applications and/or Office 365 suite. * Any other ICT related application that is required (related with hardware, software and applications).

Benefits for the Intern * Apply the theoretical knowledge acquired at the university. * Work in a structured work team and with corporate standards for support management. * Have experience in an international organization. * Learning from other areas of IT with which you have not been involved so far. * See the integration of the different information technologies applied in the UNICEF LACRO infrastructure.

To qualify as an advocate for every child you will have… To be considered for an internship, applicants must meet the following requirements:

* Be enrolled in a degree programme in an undergraduate, graduate school, or have graduated within the past two years in IT related field. * Applicants must be at least 18 years old. * Have excellent academic performance as demonstrated by recent university or institution records. * Have no immediate relatives (e.g. father, mother, brother, sister) working in any UNICEF office; and have no other relatives in the line of authority that the intern will report to.​​​​​​​ * Additional consideration will be given for any past experience on IT, software development, telecommunications, and any area related to Information Technology. * Previous knowledge of Windows 10 and Windows 11 operating systems, Office 365 applications, video conferencing tools, Teams, Zoom, etc. * familiarity with cloud environments is considered an asset. * Fluency in Spanish is required. Knowledge of English will be an asset.

Desired technical skills * Knowledge of Windows 10 and Windows 11 operating systems, Office 365 applications, video conferencing tools, Teams, Zoom, etc. Basic knowledge of computer networks, and the use of cloud environments.

For every Child, you demonstrate... UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this assignment are… Builds and maintains partnerships, Demonstrates self-awareness and ethical awareness, Drive to achieve results for impact, Innovates and embraces change, Manages ambiguity and complexity, Thinks and acts strategically, Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: UNICEF Competency Framework.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidates are encouraged to apply.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.