Internship in Service Desk - TEC - Goma- DR Congo 1

Qualified women and persons with disabilities are strongly encouraged to apply.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Internship opportunity - Service desk, TEC, Goma

• Title of Post: Internship in Service Desk
• Type of contract: Internship
• Unit: TEC
• Country: Democratic Republic of Congo
• Duty Station: Goma
• Duration of internship: 6 months
• Number of positions: 1

ABOUT THE WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANISATION****AL CONTEXT

With 27.3 million highly food-insecure people, DRC is the largest food security crisis in the world in absolute numbers. The Democratic Republic of the Congo (DRC) has the highest estimated number of food-insecure people worldwide, with 27.3 million people who are food insecure between February and July 2021, representing about 28% of analysed population. Of this figure, 20.5 million people are facing “crisis” levels (IPC Phase 3) and 6.7 million people are facing “emergency” levels (IPC Phase 4) of food insecurity. An additional 41 million people are in a “stressed” state with high risk of slipping into food insecurity. Humanitarian actors continue their assistance operations despite the difficulties of access and insecurity in several provinces of the country; following the crisis in the East, WFP has scaled up its operation in 2022 despite funding challenges.

DUTIES AND RESPONSIBILITIES

Under the supervision of the IT Officer, the incumbent is responsible for:

1. ServiceDesk, User & Field Supports

• Based on orientation received, record all calls from Users and assist to deal with simple requests and complaints
• Participate in the initial assessment of all Incidents and user support.

Learn and contribute:

• to make the requests for granting access to IT services and issuance of IT equipment by ensuring the IT Service Request Form is properly completed by requester and that it is duly approved.
• to Process termination of IT services for reassigning or separating staff by ensuring that the Separation Form is properly completed.
• to Produce Weekly, Monthly and Yearly management reports on IT support activities.

2. Telecoms:

Lean and contribute:

• To monitor countrywide HF and VHF radio network
• Installation of Thuraya, Iridium and BGAN in WFP radio room
• Programation of radio handset
• Setup of phone fixe in WFP Office

Participate on:

• Maintenance of Telecoms equipment
• inventory of Telecom equipment in the Office
• User support

QUALIFICATIONS AND EXPERIENCE

• Currently enrolled in an undergraduate or graduate programme from a recognized university OR recently graduated from an undergraduate or graduate programme (within six months prior to the application to the internship programme) from a recognized university.
• University course attendance in the past 12 months.
• University course relating to technology Information’s studies or equivalent studies.

KNOWLEDGE & SKILLS

Proficiency in MS Office (Word, Excel, Power Point, outlook, etc.).

WORKING LANGUAGES

Fluency in French and English (proficiency/level B) is required.

TRAINING COMPONENTS

Throughout their assignment WFP interns have access to an industry leading learning platform, WeLearn. Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate.

LEARNING ELEMENTS

At the end of the period of internship, the Intern should have gained solid hands-on experience in all aspects of Information technology and could serve as technician to support users as well in IT and Telecommunications fields.

TERMS AND CONDITIONS

• Interns receive a monthly stipend from WFP up to the maximum amount of US$1000 per month depending on the duty station of assignment.
• WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.
• WFP will recognize candidates’ educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education.
• Candidates who bear any of the following relations to WFP staff members are not eligible to apply: sons, daughters, brothers or sisters.

Closing date: 20.09.2023

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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