Internship – Humanitarian Booking Hub

Global Accommodation and Humanitarian Booking Hub Unit, MSD, Rome, Italy

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. We are currently seeking to fill a Humanitarian Booking Hub intern position in our Global Accommodation and Humanitarian Booking Hub of the Management Service Division, based in Rome, Italy.

Brief description of (Unit), (Division):

The Global Accommodation team provides guidance and support for WFP-managed accommodation. The team is responsible for:

• setting the accommodation quality corporate standards and supervising them through dedicated assessment reports;
• supporting WFP Offices in accessing the Special Account Wellness Fund for accommodation upgrade plans and oversees the implementation of them
• developing long-term strategies and improvements policies and provides guidance and procedures;
• overseeing the accommodation service's performance efficiently and effectively through specific reports and analysis and continuously monitors the service customer satisfaction through annual surveys and instant feedback tools.

The Global Accommodation Team is also responsible for:

• the roll-out and the Humanitarian Booking Hub's mandatory use within all the WFP-managed accommodation and WFP staff;
• the support on the platform’s use to the guesthouses’ management in the daily activities for processing bookings, creating invoices, retrieving reports, and assessing the guesthouses to the UN common standards for living conditions in the field;
• guarantees continuous support on the Humanitarian Booking Hub's use providing guidelines, bespoke material, online training, and manuals.

General Information

• ****Title of Post:** Internship**
• Supervisor: Admin officer
• ****Unit:** MSD**
• Country: Italy
• Duty Station: Rome
• Duration of internship: 6 months
• Expected Start Date: between February and March 2021

Duties and responsibilities

Under the direct supervision of the Accommodation Common Service Manager, the candidate will perform the following duties:

1. Support on the data analysis and preparation of reports and presentation.

• Suggest and create slides showing results of the analysis:

• Support workstream in creation of necessary slides

• Suggest interesting new slides based on insight gained in discussions and data analysis

• Participate in team discussions/meetings wherever possible:

• Participate in meetings, as required by the activities

1. Daily customer care and field-support activities related to Accommodation services and Humanitarian Booking Hub:

• Customer care to the accommodation field network
• Support on training and webinar delivery
• Support on corporate communication activities

Qualifications and experience

• Currently enrolled with at least two years undergraduate studies completed, or recently graduated (within the past six months)
• University course attendance in the past 12 months;
• Excellent command of English; Working knowledge of a second UN language would be an asset (French and Arabic)
• Proficiency in MS Office (Word, Excel, Power Point, Outlook)

Required soft skills/WFP Competencies:

• Time management skills with an ability to plan;
• Have a good digital literacy;
• Good communication and proofreading skills
• Self-motivated and able to work with a certain degree of autonomy and/ or in team;
• Fully committed and motivated to achieve the aims of the UN World Food Programme.

Working Languages

Working knowledge of English (proficiency/level C) is required.

Working knowledge of an additional UN official language is preferable (French and/or Arabic)

Supervision (Level/Methods of Supervision)

Under the direct supervision the of Accommodation Common Service Manager, the incumbent will be provided with close mentoring, guidance and technical supervision. Performance planning and reviews as well as learning and development discussions will be elemental part of the supervision. The Global Accommodation Manager will be the second-level supervisor. With the support of a comprehensive induction package and assignment of a buddy/mentor, the intern will rapidly become a productive member of the team.

Training components

Throughout their assignment WFP interns have access to an industry leading learning platform, WeLearn. Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate.

Learning Elements

At the end of the assignment, the Intern should be able to:

1. Prepare reports and presentations using MS Office tools (Excel and PowerPoint especially)
2. Understand and effectively utilize communication and marketing tools, together with survey platforms
3. Update digital content through basic utilization of CMS
4. Improve knowledge and understanding of a variety of digital tools
5. Relate professionally and provide support to field colleagues via online tools (emails and video-trainings)
6. Organize global-based webinars and communications

Information on the Country of Assignment

• ****Living conditions in Rome, Italy**** (Living conditions, security, health, etc)

The security situation in Italy remains in line with other European Countries. There are no specific threats against the UN in Italy. Considering the ongoing defeat of Daesh in the war territories, the trend in the short and mid-term will most likely continue to see the return of the militants to the countries of origins, including Italy. Insurrectional anarchism remains sufficiently organized on the Italian territory, as it has been present for many years. This movement could target the UN in the context of its anti-capitalism/anti-western narrative. 2) Whilst UN staff continue to be victims of minor crime such as street robbery and apartment break-ins, the infrequency of attacks and random nature of locations do not indicate that UN staff are at an elevated risk in comparison to residents or tourists in Italy. 3) Italy’s national territory is exposed to a broader range of natural hazards than any other European country. The vulnerability of its population and built environment is often severe and has in some cases been exacerbated by human activities.

• Other relevant information

VA Reference no: xxx

Closing Date: 23 February, 2021

Please note that the deadline is at 11:59 pm Rome time (GMT + 1)

Terms and Conditions:

• Interns receive a monthly stipend from WFP up to the maximum amount of US$1000 per month depending on the duty station of assignment.
• WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.
• WFP will reimburse travel ticket for candidates who are nationals of developing countries and are pursuing their studies in their home country.
• WFP will recognize candidates’ educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education.
• Candidates who bear any of the following relations to WFP staff members are not eligible to apply: sons, daughters, brothers or sisters.

Female applicants and qualified applicants from developing countries are especially encouraged to apply. WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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