INTERNSHIP: Digital Governance and Brand Protection - DSS, GCA - NYHQ (remote-based, full time, 26 weeks)

Contract

This is a Internship contract. It usually requires 0 years of experience, depending on education. More about Internship contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, an opportunity.

The Digital Strategy Section (DSS) within the Division of Global Communication and Advocacy comprises Web Editorial, Social Media News and Campaigns, Digital Governance and Platforms teams working together to create compelling public-facing content and to provide digital services within the organization. Through multiple platforms and in multiple languages, the Digital Strategy Section draws attention to the many facets of UNICEF’s work, encouraging public support, participation and action, as well as ensuring greater transparency and accountability. Web stories, blog posts, photo essays, Facebook posts, Twitter campaigns, and videos for distribution via UNICEF.org, UNICEF Connect, YouTube, news media and other outlets and platforms are all a part of our digital storytelling.

The Digital Strategy Section is also responsible for the build, management and maintenance of global website properties, as well as providing support to Country and Regional (field) Offices to maximise their use of global web platforms in their communications activities. This role is instrumental in ensuring our large and globally distributed user base has access to web platforms, and is supported to use these platforms to publish high quality content that is critical to their communications work.

UNICEF’s brand is an invaluable asset to our work. Instantly recognizable, it compels people to act and helps us deliver on our commitments to all children. But because it is such a powerful brand, it is often abused. This puts us at risk of losing the support of our partners and the public and makes it more difficult to carry out our mission.

How can you make a difference?

The Digital Strategy Section within the Division of Global Communication and Advocacy is hiring an intern to help tackle brand abuse and fraud cases impacting UNICEF’s brand and reputations on digital channels, such as social media, websites and email communications. The desired duration of this internship is 6 months and will be fully remote.

The tasks central to this internship include:

• Working with key stakeholders and partners to report and take appropriate actions on cases of digital brand abuse and fraud, including, but not limited to: fraudulent websites, fake social media profiles, falsely-registered domains names, phishing emails, etc.
• Recording all reported cases in a database and noting each case’s details and progresses.
• Reviewing and assisting with help desk requests dealing with digital governance and brand protection.
• Providing support in prototyping a PowerBI dashboard that displays key metrics and insights on the digital brand protection activities.
• Reviewing cases flagged by the external vendor and recommending suitable actions.
• As needed, for complex cases, work with relevant parties to investigate and act on brand abuse and fraud cases.
• Periodically produce concept notes on categories of cases you may find stand out. These notes would then be shared with management for their information or further escalation.
• Research on new tools to combat online brand abuse and fraud.
• Help with quarterly reporting and presentations on digital brand abuse and online fraud.
• Perform other tasks upon request.

To qualify as a champion for every child you will…

• Be enrolled in an undergraduate, graduate, or Ph.D. degree programme or have graduated within the past two years; Preferably, but not required, in the following fields: social sciences, communications, marketing, digital media, cybersecurity or related subjects.
• Have good academic performance as demonstrated by recent university or institution records
• Applicants must be at least 18 years old.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.
• Excellent communication, collaboration, planning and organizational skills as well as attention to detail.
• Additional consideration may be given for any past relevant experience.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this internship are... (1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization. A competitive process will be followed to identity an Intern.

UNICEF has a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF Internships are subject to medical clearance. Internships may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). UNICEF reserves the right to withdraw an Internship offer, without compensation, if medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.