Internship - Configuration Management Database, Data Quality Assurance

Assist in ensuring data quality for the Configuration Management Database

This opening expired 5 years ago. Do not try to apply for this job.

WFP - World Food Programme

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Italy

IT & Telecom

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Application deadline 5 years ago: Friday 9 Apr 2021 at 23:59 UTC

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Overview

Assist in ensuring data quality for the Configuration Management Database

You have:

Currently enrolled with at least two years undergraduate studies completed, or recently graduated in the Information Technology area (within the past six months)
University course attendance in the past 12 months
Hands on experience, or academic knowledge of a Configuration Management Database is considered a strong asset
Excellent command of English; Working knowledge of a second UN language would be an asset
Knowledge of ITIL4 concepts is an asset
Proficiency in MS Office (Word, Excel, Power Point, Outlook)
Capability to work as part of a team
Good relationship and communication capabilities
Proactive attitude
Keen attention to details and ability to manage large amount of concurrent tasks
Committed and reliable

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Details

Internship – Configuration Management Database - Data Quality Assurance

# (Remote)

TECM Application Maintenance, Technology Division, Rome, Italy

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. We are currently seeking to fill a Data Quality Assurance intern position in our Unit of the TEC Division, based in Rome, Italy.

The data reside in a platform called GLASS that will be the main data source for the incoming CMDB.

Brief description of TECM unit:

TECM is part of the TEC division and focuses on providing operational support for IT services in HQ and worldwide. TECM includes the management of the infrastructure, the support to applications, the internal and on cloud hosting, the networking services, the support to the adoption of the services and the user support, including the Services Desk.

General Information

****Title of Post:** Internship**
Supervisor: Head of Application and messaging Team
****Unit:** TECM**
Country: Italy
Duty Station: Remote
Duration of internship: 8 months
Expected Start Date: ASAP

Duties and responsibilities

Under the direct supervision of the team leader, the candidate will perform the following duties:

Use the tools and processes given to ensure that the CIs included in the Data Model and related attributes/relationships are always up to date and correct.
Contribute to the evolution of the procedures and processes to be used for quality control
Perform regular audit procedures to assess the quality of the data
Identify data that need to be fixed and engage with the concerned Officer for fixing it
Liaise with the data quality focal points in the field countries, providing guidance and support to fix data entered locally
Document the evolution of the GLASS platform in terms of features provided (catalog of services)
Draft documentation and run workshops whereas needed for features intended to a large audience.
Any other duties as required

Qualifications and experience

Currently enrolled with at least two years undergraduate studies completed, or recently graduated in the Information Technology area (within the past six months)
University course attendance in the past 12 months;
Hands on experience, or at least academic knowledge of a Configuration Management Database is considered a strong asset.
Excellent command of English; Working knowledge of a second UN language would be an asset;
Knowledge of ITIL4 concepts is an asset.
Proficiency in MS Office (Word, Excel, Power Point, Outlook)

Required soft skills/WFP Competencies:

Capability to work as part of a team
Good relationship and communication capabilities
Proactive attitude
Keen attention to details and ability to manage large amount of concurrent tasks
Committed and reliable

Working Languages

Working knowledge of English (proficiency/level C) is required.

Supervision (Level/Methods of Supervision)

Under the direct supervision of Team leader of the Application Maintenance Team, the incumbent will be provided with close mentoring, guidance and technical supervision. Performance planning and reviews as well as learning and development discussions will be elemental part of the supervision. With the support of a comprehensive induction package and assignment of a buddy/mentor, the intern will rapidly become a productive member of the team.

Training components

Throughout their assignment WFP interns have access to an industry leading learning platform, weLearn. Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate.

Learning Elements

At the end of the assignment, the Intern should:

Be able to design, organize and maintain processes and procedures that ensure the data quality for a CMDB

Liaise with teams and focal points worldwide to enforce the desired level of data quality

Document the progresses made by the platform in term of services

Prepare documentation in support of the adoption of the most relevant features and services

Other relevant information:

VA Reference no: 141379

Closing Date: 9 April 2021

Please note that the deadline is at 11:59 pm Rome time (GMT + 1)

Terms and Conditions:

Interns receive a monthly stipend from WFP up to the maximum amount of US$1000 per month depending on the duty station of assignment.
WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.
WFP will reimburse travel ticket for candidates who are nationals of developing countries and are pursuing their studies in their home country.
WFP will recognize candidates’ educational credentials from recognized institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education.
Candidates who bear any of the following relations to WFP staff members are not eligible to apply: sons, daughters, brothers or sisters.

Female applicants and qualified applicants from developing countries are especially encouraged to apply. WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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Potential interview questions

Describe a time when you had to ensure the accuracy of data in your work. What steps did you take?	The interviewer wants to assess your attention to detail and commitment to data integrity.	Explain the process you followed to verify the data and the tools used.
Can you provide an example of how you worked collaboratively in a team to achieve a goal?	This question assesses your teamwork and communication skills.	Pro members can see the explanation.
How do you prioritize tasks when managing multiple assignments?	Pro members can see the explanation.	Pro members can see the explanation.
What experience do you have with data management tools or databases?	Pro members can see the explanation.	Pro members can see the explanation.
How would you approach providing feedback to local data quality focal points?	Pro members can see the explanation.	Pro members can see the explanation.