INTERNSHIP: 2 ICT Associates, Central Services Center (CSC), DFAM, NYHQ (In Person, Full time, 5 Months)

Internship IT & Telecom

Overview

Assist with ICT customer support for UNICEF.

You have:

• Have a letter of verification from the college or university stating student enrollment and expected graduation date.
• Have a copy of the most recent official transcript showing excellent academic performance.
• Provide a copy of an Identification Card (ID).
• Submit one letter of signed recommendation on letterhead or from a professional email address.
• Hold certification of health insurance covering the full internship period.
• Bachelor's degree in Computer Science, Networking, or related ICT field is required.
• Fluency in English is required, knowledge of another official UN language is an asset.
• Knowledge of Windows 11 operating systems is required.
• Knowledge of TCP/IP, LAN/WAN/WIFI networking is required.
• Familiarity with Microsoft Office suite including Word, Excel, PowerPoint, Teams, SharePoint, and Authenticator is required.
• Excellent writing skills in English are required.

Contract

This is a Internship contract. It usually requires 0 years of experience, depending on education. More about Internship contracts.

Internship Title: ICT Associate Intern

Section/Division/Duty Station: Central Services Center (CSC), DFAM

Duration: 15 March 2026 – 14 August 2026

Home/ Office Based: NYHQ, Full Time

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a chance

Purpose of Internship:

With the transition of additional ICT services to DFAM and the planned decommissioning of all ICT equipment — including network and data center systems at 633 Third Ave— by 30 June 2026, a capacity gap is anticipated due to the expected reduced capacity within the IT help desk at the end of May 2026.

To address this gap, CSC NY Help Desk / DFAM is seeking a motivated and skilled ICT Associate to join the New York CSC IT Help Desk team. The selected candidate will integrate into the existing team and serve as a first point of contact for ICT customer support, particularly in matters related to the decommissioning of ICT equipment at 633 Third Avenue and update the inventory.

Benefits to Intern:

This internship will complement current academic training and provide exposure to Information technology environment and IT customer service.

The intern will expand existing skills in IT Network infrastructure, Cloud based platform and digital workplace tools.

This internship will provide the chance to test out potential career choices by gaining real-life experience in a culturally diverse international organization.

Main Duties and Responsibilities

• Assist with equipment installation, moves, relocations, additions, and inventory management, including asset decommissioning in line with Property Survey Board procedures.
• Provide daily maintenance and troubleshooting for IT hardware, end-user devices, and local area network infrastructure, particularly for staff relocation activities.
• Deliver Help Desk services by responding to requests via Service Gateway, email, phone, and walk-ins, ensuring accurate ticket logging and documentation.
• Escalate and follow up on incidents when required, in accordance with established procedures, until full resolution.
• Maintain accurate inventory of Network and Datacenter equipment.
• Collaborate closely with the local IT Network team, IT Help Desk staff, the Data Center Senior ICT Associate, and staff relocating from 633 Third Avenue to 3 UN Plaza.

To qualify as a champion for every child you will…

Minimum Requirements:

• Letter of verification from the college or university that the intern is currently enrolled in an undergraduate school and has completed at least two years of full-time studies at a university or equivalent institution towards the completion of an undergraduate degree (if the candidate is 18 years old, this replaces the two-year bachelor’s completion requirement); or, Graduate Degree Program (i.e., Master’s, PhD). It should also state the expected graduation date. Recent graduates are allowed until 2 years after degree completion.
• Copy of their most recent official transcript showing excellent academic performance
• Copy of Identification Card (ID)
• One letter of signed recommendation on letterhead or from professional email address
• Certification of health insurance covering the full internship period

Qualifications

• Education: Bachelor’s degree in Computer Science, Networking, or related ICT field
• Language: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset

Technical Skills

• Operating systems: Windows 11
• Networking: TCP/IP, LAN/WAN/WIFI
• Microsoft Office suite: Ms Word, Ms Excel, Ms PowerPoint, Ms Teams, Ms SharePoint, Ms Authenticator
• Excellent writing skills (in English)

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization. A competitive process will be followed to identity an Intern.

UNICEF has a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF Internships are subject to medical clearance. Internships may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). UNICEF reserves the right to withdraw an Internship offer, without compensation, if medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Apply now

Potential interview questions

Added 4 months ago - Updated 4 months ago - Source: unicef.org