International Consultant Support introduction of Accountability to Affected Populations, Bissau
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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
Accountability to Affected Population (AAP) has been identified as one of the priority pillars in achieving UNICEF’s 2022-2025 Strategic Plan. UNICEF’s core commitment in both humanitarian and development sectors working directly in communities and institutions closest to children entails putting people are at the heart of all our work. The intersections of the organization’s mandate with deep imbalances of power based on gender and age heighten the need for UNICEF leadership to safeguard and prioritize AAP both internally and with partners. However, despite broad support for AAP across the organization, external reviews, evaluations, and consultations show that AAP is not yet well understood or well-integrated into the Country Office planning processes and programming.
UNICEF Guinea-Bissau is strongly committed to the development and rollout of an AAP operational framework and action plan, along with the existing child safeguarding and Prevention of Sexual Exploitation and Abuse (PSEA) standards, policies and guidelines. Building on existing good practices in country programmes and drawing from the AAP Framework “putting people at the center of humanitarian action” developed in 2017, UNICEF has embarked upon a process to scale-up accountability to affected populations across the entire organization to put our commitments into practice in a systematic and coordinated manner. As UNICEF’s core commitments to children are built around seven pillars of accountability principles and good practices that put vulnerable people at the center of both development and emergency programmes, there is need for these pillars to be reflected in all aspects of UNICEF’s work including: the country programme planning cycle; management decision-making; and operations and resources management; in addition to areas such as partnership agreements, and monitoring and evaluation.
For these reasons, UNICEF Guinea-Bissau country office requires the support of an AAP Consultant to strengthen its interventions towards better accountability to affected populations (AAP) and enhanced risk communication and community engagement (RCCE).
For every child,
[Include information about the country/specific programme. Ideally include a link to a video]
How can you make a difference?
The primary purpose of this consultancy is to strengthen UNICEF’s work in Guinea-Bissau around AAP by providing dedicated technical assistance to the country office in designing and implementing an AAP strategy and action plan including targeted capacity building activities for UNICEF staff and partners across different sectors, producing and disseminating relevant technical guidance, tools, and resources.
The consultant will contribute to the following results:
- The Guinea- Bissau Country Office has the final GBO AAP Framework with clear recommendations and a budgeted action plan.
- The CO has a fully functional call center which serves as information provision and complaint feedback mechanism.
- The CO is better prepared for implementing AAP in in both development and humanitarian contexts and its interventions are informed by views and feedback from communities with a demonstrated evidence base.
- UNICEF staff have better understanding of AAP approaches and routinely apply them in programme interventions.
- All future CO strategic documents (PSN, PCAs, PDs, MoU, proposals, concept notes, reports etc..) have included AAP standard articles and indicators.
- AAP integrated throughout programming in UNICEF Guinea-Bissau Country Office including building the capacity of partners on AAP, and participatory programme approaches.
- A monitoring plan is established based on UNICEF’s standards, including indicators for all initiatives, in collaboration with the Planning, Monitoring and Evaluation Unit and other relevant teams.
- Good AAP practices, tools, guides, and lessons are developed and well documented, shared and disseminated.
DESCRIPTION OF THE ASSIGNMENT
The consultant has responsibility to provide technical support in the development, contextualization and roll out of the Guinea-Bissau Country Office Accountability to Affected Population Operational Framework and Action Plan.
Within delegated authority, the AAP Consultant will be responsible for the following duties:
- Design and implement strategies and action plans to scale up accountability to affected population (AAP) interventions and processes in the Country Programme.
- Conduct roundtables with GBO sections to facilitate the finalization of the GBO AAP Framework and Action plan and to identify plans of action for scaling up AAP within programming. Develop tool/methodology to monitor and ensure that AAP is systematically reflected in all office strategic documents (PSN, PCAs, PDs, proposals, concept notes, reports) and to ensure that affected populations are systematically consulted.
- Ensure that the AAP action plan is budgeted, has clear deliverables, indicators, and timeframes. inclusive, gender responsive, transformative, caters to and responds to the need of the most marginalized members of the community including women and children (boys and girls).
- Map GBO accountability and community feedback mechanisms and provide recommendations on how to better integrate and reach vulnerable communities;
- Technically support the development of UNICEF call center in consultation with programme sections; that includes a mechanism for regular information provision to affected populations, and real time data collection.
- Technically support the identification of AAP capacity building needs of GBO staff and partners and facilitate trainings.
- Identify additional resources (human, financial, technical, etc.) needed to implement the AAP plan and explore options, and support to mobilize these.
- Based on training outcomes, GBO AAP framework and mapping of tools and mechanism, provide guidance on the workplan development for strengthening UNICEF GBO internal systems and procedures for AAP including mechanisms for receiving, documenting, responding, and reporting on complaints and feedback from affected populations, specific to UNICEF.
- Prepare briefing package for senior management to advocate for collective AAP initiatives among participating agencies and donors including common feedback mechanisms, resource mobilization, monitoring etc., effectively leveraging UNICEF’s comparative advantage and leadership roles in AAP.
- Provide guidance and technical inputs to AAP Taskforce based on the National RCCE strategy, mainly focusing on the establishment of effective community feedback mechanisms with clear protocols for closing the feedback loop, based on operational modalities and global standards;
- Strengthen AAP evidence generation, innovation, and knowledge management
- Based on the GBO AAP training/discussion outcome, support the development and or adaptation of suitable tools and opportunities for rapid AAP data collection to inform design and implementation of programmatic interventions.
DELIVERABLES
In alignment with the scope of work as described above, the consultant will be expected to perform the following activities and deliverables as per the schedule and estimated dates below:
- Tasks/Milestone: Conduct a desk review and draft a simple analysis with consultancy timeline
- Deliverable/Outputs: Inspection report
- Planned Completion date : From October 1st 2022 to 30 October 2022
- Tasks/Milestone:Conduct consultation meetings with sections to finalize the AAP framework including a recommendation paper, and budgeted action plan
- Deliverable/Outputs:Draft GBO AAP Framework and action plan
Planned Completion date : From October 1st 2022 to 30 October 2022
Tasks/Milestone:Develop tool/methodology to monitor and ensure that AAP is systematically reflected in all office strategic documents (PSN, PCAs, PDs, proposals, concept notes, reports) and to ensure that affected populations are systematically consulted.
- Deliverable/Outputs:Tool/Methodology developed and ready for implementation
Planned Completion date : From October 1st 2022 to 30 October 2022
Tasks/Milestone:Draft the final GBO AAP Framework with a recommendation paper, and a budgeted action plan
- Deliverable/Outputs:Final GBO AAP Framework with a recommendation paper for the AAP framework and AAP approaches
Planned Completion date : From October 1st 2022 to 30 October 2022
Tasks/Milestone: Conduct a mapping exercise of UNICEF programs and partners’ Complaint Feedback Mechanism, focusing on the call center in consultation with the sections and partners if necessary
- Deliverable/Outputs: Mapping report
Planned Completion date : 31 December 2022
Tasks/Milestone: Draft an operation plan for the call center and facilitate the implementation
- Deliverable/Outputs: UNICEF call center is set up and a guideline / SOP is drafted
Planned Completion date : 31 December 2022
Tasks/Milestone: Technically support the identification of AAP capacity building needs of GBO staff and partners
- Deliverable/Outputs: Facilitate trainings for staff and partners,
Planned Completion date : 31 December 2022
Tasks/Milestone:Prepare briefing package for senior management to advocate for collective AAP initiatives among participating agencies and donors including common feedback mechanisms, resource mobilization, monitoring etc.
- Deliverable/Outputs:Briefing package is developed and available
Planned Completion date : 31 January 2023
Tasks/Milestone:Facilitate the collection of lesson learned, implementation and documentation of AAP innovative practices, approaches on multiple media and digital platforms and networks for APP
- Deliverable/Outputs:Lesson learned are documented and templates are developed,
- Planned Completion date : 31 January 2023
A detailed workplan will be discussed and agreed upon at the onset of the assignment. However, as the actual starting date may impact the dates estimated in the TOR, the exact timeframes and actual delivery dates will be jointly agreed upon between the consultant and the supervisor upon contract signature.
Performance indicators:
The performance of work will be evaluated based on the following indicators:
- Completion of tasks specified in TORs.
- Compliance with the established deadlines for submission of deliverables.
- Quality of work.
- Demonstration of high standards in cooperation and communication with UNICEF and counterparts.
REPORTING REQUIREMENTS
To whom will the consultant report (supervisory and any other reporting/communication lines):
AAP Consultant will report to the UNICEF Social & Behavior Change Officer (AAP Office Focal Point)
What type of reporting will be expected from the consultant/ individual contractor and in what format/style will the submissions of reports/outputs be done:
Monthly narrative reporting on deliverables agreed upon in the contract and monthly workplan will be expected, noting the key activities undertaken, results, challenges, and recommendations for moving forward.
How will consultant consult and deliver work and when will reporting be done:
Under the overall supervision of the Social & Behavior Change Officer, the consultant will work towards the delivery of agreed up milestones with monthly narrative reporting in close collaboration with the SBC team and AAP Task Force.
To qualify as an advocate for every child you will have…
Qualifications
- An advanced university degree (Master's degree or equivalent) in Advanced university degree or equivalent in development studies; human rights, gender, the social sciences, sociology, anthropology, communication, public relations or other relevant emergency programming. A first-level university degree with relevant combination of academic qualifications and experience on child safeguarding or accountability may be accepted in lieu of the advanced university degree with an additional 5 years of experience.
- Extensive work experience on AAP in technical and/or leadership role is strongly desired.
- Formal training in cluster coordination an advantage.
- Good analytical skills and knowledge of quantitative, qualitative, and participatory research methodologies and analysis is required.
- Proven information management and data skills in the areas of mobile data collection, data visualization, including mapping and M&E.
- Strong written and verbal communication skills.
- Fully proficient computer skills including use of relevant software and other applications.
- Experience with UNICEF or the UN system preferred
- Experience in Guinea-Bissau or similar contexts preferred
Experience
- A minimum of five years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, with UN and/or NGO, including programme management and/or coordination.
- Experience of working in immunization and RCCE, community feedback system (AAP) in the context of an emergency.
- Three (3) years of relevant experience at the international level is required.
- Demonstrated experience in developing and implementing evidence-based community engagement strategies in humanitarian contexts.
- Experience in the UN Common System is desirable.
- Experience in the region is desirable.
Languages
- Fluency in English is required.
- Knowledge of Portuguese is strongly desired.
- Knowledge of French would be an asset.
For every Child, you demonstrate…
UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA).
To view our competency framework, please visit here.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Ethical considerations:
Results of children’s and adolescents’ consultations will be sufficiently substantiated and will be used in an ethical manner. All study products, including data and reports, developed in the course of this consultancy are the intellectual property of UNICEF. The consultant may not share these products without the express permission of and acknowledgement of UNICEF.
UNICEF Recourse in case of unsatisfactory performance:
UNICEF reserves the right to withhold all or a portion of payment if performance is
unsatisfactory, if work/output is incomplete or not delivered or for failure to meet deadlines.
Online trainings
As per policy on consultants and individual contractors, the consultant will be expected to complete a list of mandatory trainings, including on PSEA, BSAFE, Fraud Awareness, Information Security, PSHAA.
CRITERIA FOR SELECTION PROCESS
Interested consultants should provide the following:
- Cover letter describing the candidate’s relevant experience with similar type of assignments (max 300 words).
- Updated Curriculum Vitae
- Two latest performance appraisals and/or recommendations letters from recent assignments including reference contact details (phone numbers and email addresses).
Include with your application:
A Technical proposal
The candidate should submit a proposal explaining a short description of methodology or approach on how to deliver the assignment as per the TORs including field visits. The proposal should not be more than 10 pages long.
A financial proposal
The applicant should submit a Financial offer including a breakdown of their all-inclusive fees (including professional fees, travel, living cost, visa and other cost).
The final selection will be based on the principle of “best value for money” i.e. achieving desired outcome at lowest possible fee.
If not provided by the ToR, UNICEF will not reimburse costs not directly related to the assignment.
Remarks:
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.
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Updated 1 year ago
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Source:
unicef.org
