International Consultant on Business Process Re-engineering Capacity Building

Contract

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Background

"Improved Public Service Delivery and Enhanced Governance in Rural Uzbekistan" is a joint project of the Ministry of Justice of the Republic of Uzbekistan and the United Nations Development Programme (UNDP), funded by the European Union. The overall goal of the project is to improve the quality of life of vulnerable sectors of the population in rural areas – such as women, youth and children, the elderly and people with disabilities – by enhancing their access to public services, and the quality of their provision. Equally, the project aims to strengthen citizen participation in the decision-making processes at the local level and increase their access to information, effectively increasing the transparency of the local governance system.

Within the Activity 3.2, a functional analysis combined with a business process re-engineering exercise will be implemented in five pilot regions to streamline at least ten public services delivered through the PSCs. The selection of the ten services will be based upon the results of the preceding activity 3.1 - Assessment of demand for most popular public services). Potential services to be included are expected to be those associated with title change and registration of land (cadaster), citizen registration for unemployment and benefits associated with unemployment, etc. The focus will be on so called composite public services, which are linked to life events. For example, public services related to birth of a child include applying for birth certificate, registering at family clinic, applying for social allowance, address registration, applying to kindergarten, and so on.

The International Consultant on Business Process Re-engineering (BPR) Capacity Building will provide strategic guidance on implementation of all the project initiatives related to the capacity building activities of government officials in BPR initiatives and knowledge transfer in public services delivery in Uzbekistan.

Under the direct supervision of the Project Manager, and guidance of Project Coordinator and Task Manager on Public Service Delivery and Business Process Re-engineering (BPR) the International Consultant on BPR Capacity Building will perform the below given duties and responsibilities.

Duties and Responsibilities

Summary of key functions:

• Transfer of knowledge and advance experience on BPR to project partners and beneficiaries;
• Strategic guidance and technical advice on implementation of Capacity Building of government officials for BPR initiatives in public service delivery;

Activities/Tasks:

Knowledge and experience transfer:

• Conduct an assessment regarding BPR capacity building needs of the project partners/stakeholders in Uzbekistan
• Review and analyze the national and project BPR experience for the efficient implementation of BPR in public service delivery;
• Review and bring the most relevant international experience to ensure the efficient implementation of BPR in public service delivery;
• Provide clear strategies and policies to ensure that this experience is adopted in the most relevant way;
• Develop a manual for the government officials to improve the efficiency and effectiveness in the use of BPR for the optimization of the public service delivery
• Facilitate the national, regional and international transfer of know-how and experiences in the area of implementation of BPR mechanisms in public service delivery;
• Facilitate and conduct a one-day training session (learning hour) for the UNDP Uzbekistan project staff on BPR and share best practices cases from the private and public sectors.
• Develop a 3-hour online training module for government officials on BPR in public service delivery. The module will be presented on the e-learning system and will include the educational content (learning program, goals, scenario, results, handouts and presentation), the intermediate and final tests, and the certificate of completion.
• Advise the government in designing systems for expanding experiences, lessons learned and know-how implementation of BPR initiatives;
• Conduct a 3-days in person training on BPR for government officials;
• Present the results and key findings to Project team, stakeholders and national partners.

Strategic guidance and technical advice on implementation of BPR tool in public service delivery:

• Provide policy and programming advice to the Project team, as well as national counterparts Upon request) regarding effective capacity building of government officials in BPR for improvement of the quality, transparency and simplicity of public services;
• Prepare and present international best practice cases in the use of BPR for public service delivery;
• Provide advice on innovative BPR tool applicable for the improvement of the delivery of public services in Uzbekistan;
• Prepare TOR for a study tour to the EU, during which government participants will learn about successful BPR cases, and recommend the locations to visit;
• Prepare a report with recommendations to the government for scaling up the BPR model to improve the quality of public services delivery.
• Other tasks and requests regarding BPR of the public services delivery for the IPSD project team and national partners.

Competencies

• Excellent analytical and interpersonal skills including oral and written communication;
• Strong research, data analysis and reporting skills;
• Solid knowledge of modern business processes modeling notations;
• Demonstrated programme management skills including results-based orientation, preparation of work plans, monitoring and evaluation and leading cross-cultural teams;
• Previous experience working in transition environments would be an advantage;
• Previous experience in performing a similar role in UNDP would be an advantage.

Required Skills and Experience

Academic Qualifications:

• Master's Degree in Management, Political Science, Public Administration, International Relations, IT, Economics, Social Sciences, Administration, Law or related fields.

Years of experience:

• At least overall 5 years of relevant professional experience performing a similar technical assistance role on BPR in government and private companies and from this minimum 3 years in public service with application of BPR;
• Experience of working at the government and international organizations, good understanding of public private partnerships;
• Experience of development manual, guide or instructions
• Experience with training and development in challenging and transitional environments

Language requirements:

• Fluency in written and spoken English. Knowledge of Russian would be an advantage