International Consultancy: Business Relationship Trainer for ICT Network Meeting, ESAR, Eastern and Southern Africa Regional Office, Nairobi

Contract

This is a Consultancy contract. More about Consultancy contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

TERMS OF REFERENCE

Background and Justification

The ESARO ICT and Innovation section is planning the first in-person Network Meeting since COVID-19 and will be inviting the CO ICT and T4D focal points from across the region. Under the new UNICEF Strategic Plan 2022-2025, the ICT function is undergoing a fundamental change to support the Digital Transformation Change Strategy. This involves an explicit responsibility to support Digital Transformation for UNICEF’s programme priorities, meaning that the CO ICT and T4D/Innovation focal points are responsible for establishing relationships with colleagues outside of the traditional Operations side of the office.

Considering the importance of these new relationships, Business Relationship Management is a capacity that has been identified as being of primary importance for ICT colleagues. ICT Division has already established new BRM roles at the HQ level and refers to both the Regional Chief of ICT and the Regional T4D Business Analyst as BRMs within the regional offices. This BRM capacity is also now being integrated within new generic job descriptions, so CO ICT colleagues will soon be expected to perform this role as well.

The ESARO ICT and Innovation section has recognized this trend and is planning to utilize the upcoming Network Meeting to begin orienting the key CO focal points about this important BRM capacity.

Scope of work

1. Goal and objective: Under the supervision of the UNICEF ESARO Regional Chief of ICT, the consultant will conduct a 1-day orientation session about Business Relationship Management for the participants of the ESAR ICT Network Meeting. The consultant will need several days to conduct preparations prior to the orientation session, including a couple of online meetings with the ESARO ICT team.
2. Provide details/reference to AWP areas covered: This consultancy links to Key Intervention “DX and Innovation governance and capacity building” in the ESARO ICT and Innovation 2023-2024 Annual Work Plan under Programme Effectiveness.
3. Activities and Tasks: The consultant will be expected to undertake the following tasks/activities to complete this assignment:

• Plan and conduct online meetings with the ESARO ICT team prior to the 1-day orientation session to set expectations
• Develop an agenda and materials for the orientation session, including practical exercises that the participants can use after the session.
• Curate and compile learning resources and a BRM information pack of free and paid training resources that COs can opt into for additional learning opportunities
• Conduct the orientation session in-person during the ICT Network Meeting in Nairobi, Kenya (likely to be on 25 April 2023)
• Provide a final reporting package containing any materials developed for the session and a document with ideas of how the ESARO ICT team can support the continued BRM journey of the Country Office colleagues

4. Work relationships: The consultant will work under the supervision of the ESARO Regional Chief of ICT and in close collaboration with the following stakeholders:

• (internal) Regional Technology for Development Business Analyst, who will provide guidance and feedback on the agenda and materials for the orientation session.
• (internal) Regional Innovation Specialist, who will also provide guidance and feedback on the agenda and materials for the orientation session.

5. Outputs/Deliverables:

Deliverables

Duration (Estimated # of days or months)

Timeline/Deadline

Schedule of payment

Deliverable 1: Agenda and materials developed for the orientation session

4 days

21 April 2023

End of assignment

Deliverable 2: Conducting the orientation session in person in Nairobi

1 day

25 April 2023

End of assignment

Deliverable 3: Final reporting package including the materials developed and information on future BRM training opportunities

1 day

05 May 2023

End of assignment

Payment Schedule

Payment will be made at the end of the assignment upon satisfactory completion of the deliverables.

Desired competencies, technical background and experience

1. A post-graduate degree (eg. Master’s) in IT, engineering, economics, international development, business administration or a closely related field. A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted instead of an Advanced University Degree.
2. Recognized experience as a trainer for Business Relationship Management; BRMP certification is preferred
3. Minimum of 10 years experience as an IT executive, including significant involvement in training/coaching/leadership of strategic capacity-building initiatives across an organization
4. Fluency in English is required.

5. Must exhibit the UNICEF Core Values of:

6. Care

7. Respect
8. Integrity
9. Trust
10. Accountability

11. Sustainability

12. Competencies: list the competencies that the consultant should have for the assignment.

    1. Builds and maintains partnerships [I]
    2. Demonstrates self-awareness and ethical awareness [I]
    3. Drive to achieve results for impact [I]
    4. Innovates and embraces change [I]
    5. Manages ambiguity and complexity[I]
    6. Works collaboratively with others [I]

Administrative issues

• The consultant will be working remotely throughout the contract, except when required to travel and attend the ICT Network Meeting to conduct the orientation session in person. All travel will be by the most economical fare and reimbursement will be as per UNICEF policy.
• The consultant should be available for calls with the UNICEF ESARO ICT team between 10 am and 4 pm Nairobi time.
• The consultant/contractor is expected to be home-based with potential travel to Nairobi, Kenya depending on COVID-19 travel restrictions for which the UNICEF office would cover subsistence allowances and travel costs. If the consultant/contractor is required to quarantine while traveling, UNICEF will pay for the quarantine if not organized by the host country.
• Selected candidates are subject to confirmation of fully vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met before taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.
• The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract.

Conditions

• Official travel is by most economical fare and reimbursement as per UNICEF policy,
• As per UNICEF DFAM policy, payment is made against approved deliverables. No advance payment is allowed unless in exceptional circumstances against bank guarantee, subject to a maximum of 30 percent of the total contract value in cases where advances purchases, for example for supplies or travel, may be necessary.
• Individuals engaged under a consultancy or individual contract will not be considered ‘staff members’ under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, by local or other applicable laws.

Risks

All reasonable risks associated with the consultancy assignment should be identified, and relevant risk response and possible mitigation action defined.

How to apply

Qualified candidates are requested to submit a cover letter, CV, or P11 form and their technical proposals to the online recruitment portal (Talent Management System)

Interested candidates are to indicate their ability, availability, and rate (daily/monthly) expressed in US$ for international or KES for national consultancy or individual contractor contract to undertake the terms of reference. The fees should be inclusive of other costs incurred such as travel or subsistence allowances for international consultants who will be based in Nairobi. Candidates should plan to arrive in Nairobi the day before the orientation session, conduct the orientation session the following day from 9 am to 5 pm, and would then be able to depart late that same evening or the following day.

Applications submitted without a fee/ rate will not be considered.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to including everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions, or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterward in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.