INTERN - ICT Support Intern, HQ Gaza (local)

This opening expired 1 month ago.

UNRWA - UN Relief and Works Agency for Palestine Refugees

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Application deadline 1 month ago: Monday 10 Oct 2022 at 23:59 UTC

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Org. Setting and Reporting UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions.


Information Management and Technology Department (IMTD) of UNRWA is looking for two interns in Information & Communication Technology to support with adoption drive and activities on MS365 operations. Intern should be a dynamic, driven and detail-oriented individual with a strong interest in pursuing a career in the IT field as an IT Helpdesk Technician, Desktop Support Specialist, Microsoft Systems Administrator, Information Systems Analyst.

The intern will report administratively to the Head of the Information Technology Service Centre at the Headquarters Gaza and technically to the Head, End-User Services Delivery Section at the Headquarters Amman.

Responsibilities - Troubleshooting computer hardware and software - Software installations and configurations - Setting up computer workstations - Establish teleconference & video conference meetings - Request mobile phone service activations and packages - Ad hoc end-user support via email, IM, phone or in-person - Ensure requests are properly opened, resolved in a timely manner, documented and closed in the ticketing system •Perform other related duties as required

Competencies - Strong communication skills; verbal and written. - Strong interpersonal skills. - Excellent planning and organizing skills. - Applying technical expertise. - Strong analytical and problem-solving skills. - Creativity & initiative - Strong ability to drive for results, to manage and deliver against multiple priorities on time.

Education - Completion of secondary school or equivalent technical school with formal training and certification of relevant ICT related fields. - Currently enrolled in, or completed, a university degree with a focus on Information Technology, Information Systems, Computer Science or Engineering is desirable - Strong technical, troubleshooting and organizational skills - Attention to detail - Self-starter and self-motivator; ability to work with minimal supervision - Excellent knowledge of computer laptop / desktop hardware and software such as Windows 7, Microsoft Office suite and other popular applications - Familiarity with networking, telephony, Active Directory, Microsoft 365, tele / videoconferencing, Apple Mac OS X, smartphone hardware and software (IOS, Android, etc.), mobile phone service technologies and ticketing systems - Availability to work full time (7:30am-3:00pm) for at least a three-month period

Work Experience No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.

Languages - Fluency in spoken and written English. Knowledge of other UN official languages is an asset.

Assessment Potential candidates will be contacted by the Hiring Manager directly for further consideration.

Special Notice DURATION: The internship period will be 3 months. Extension of this period is subject to the performance evaluation and the continuity of the needed functions.

Interns are not financially remunerated by UNRWA. A completed online application (Cover Note and Personal History Profile) is required. Incomplete applications will not be reviewed. The Cover Note must include: A portfolio of existing work, in addition to a proof of strategy success, including audience growth analytics where applicable. Explain why you are the best candidate for this specific internship, including any relevant internship or other experience. Explain your interest in the UNRWA Internship Programme. In your online Personal History Profile, be sure to include all past work and academic experiences, and three references. Due to the high volume of applications received, ONLY successful candidates will be contacted. Female candidates and people with disabilities are highly encouraged to apply. UNRWA doesn't support any payments to the interns (no pocket money, no transportation fees, etc.)

United Nations Considerations Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

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