Intensive Case Management Intern

- Gain expertise in ICM. - Experience with grant reporting and demonstrating qualitative/quantitate success of programs to funders. - Insight into the economic and cultural hurdles faced by refugees, asylees, and other community members. - Fluency engaging with clients in both a case management and counseling role.

RESPONSIBILITIES:

- Shadow an ICM caseworker for two-weeks at the start of internship. - Assist with client check-ins (over the phone, in person, or video, as appropriate or preferred by client). - Assist with ICM client intakes, assessments and case notes. - Develop individualized ICM plans with detailed action steps based on client needs. - Educate clients on the U.S. healthcare and benefits systems, assist clients to create public benefits account, utility account, as needed. - Provide transportation to appointments and attend appointments with clients, as appropriate. - Communicate with community partners for the purpose of case coordination. - Explore community resources and assist with client internal and external referrals to connect to outside organizations/agencies. - Assist clients on an as-needed basis (this may include collecting signatures, completing paperwork, delivering items to clients’ homes, bill payment, mail checks, and navigating various systems, such as medical, mental health, education, transportation, benefits, etc.). - Keep thorough and accurate case file documentation in the IRC's database. - Assist with organizing digital files, keep all digital files up to date, and create new digital client files as needed. Communicate client concerns and potential challenges to ICM caseworkers.

Qualifications - This internship is for undergraduate students, graduate students, or recent college graduates. - Bilingual required Dari, Farsi, Burmese, Pashto, Armenian, Arabic or Ukrainian. - Educational background in social work or equivalent work experience serving low-to-moderate income immigrant populations (including refugees, asylum seekers, unaccompanied minors etc.) preferred. - Motivated, flexible and ability to work independently, prioritize, and manage time effectively. - Demonstrate ability to communicate and work as a team member in a cross-cultural environment. - IRC orientation and full background check (HireRight) required.