Intensive Case Management Health Caseworker

The Intensive Case Management (ICM) Caseworker will work as part of a team to provide newly arrived refugees with long-term case management, services, and resources to successfully integrate into their new community and gain self-sufficiency. The ICM Caseworker will develop individualized service plans with clients and provide ongoing services for up to two years. This includes assisting clients to navigate the health care system, supporting access to benefits, providing clients with education and coaching, and coordinating referrals and follow up with other service providers. This position reports to the Intensive Case Management Supervisor.

Major Responsibilities:

Responsibilities include, but are not limited to:

- Work as part of a team to conduct initial intakes and develop individualized, holistic service plans for each client; - Provide comprehensive, client-centered case management and services including but not limited to assistance navigating healthcare and other systems, support accessing benefits and insurance, referrals to community service providers, and assistance with booking appointments and scheduling transportation and interpretation; - Facilitate ongoing education and coaching to support client goals and long-term self-sufficiency; - Assess and monitor client progress at regular intervals to ensure progress on goals is made; modify initial service plans and other case file documents, as required; - Identify appropriate service providers to meet client needs, successfully coordinate client referrals, and assist and advocate for ongoing access to services and care; - Work with IRC staff to ensure client integration and referrals across IRC SLC and externally - Support ongoing partnerships with local service providers and community organizations; - Complete timely and accurate case notes, track program data, maintain up to date knowledge of program requirements; and ensure compliance with casefiles and documentation; - Participate in all program meetings, staff development activities, and fully engage as a member of the team; - Comply with all policies, procedures and protocols of the agency; - Other related duties as assigned.

Key Working Relationships:

Position Reports to: Intensive Case Management Supervisor

Position directly supervises: N/A

Indirect Reporting:

Other Internal and/or external contacts:

Internal: The ICM Caseworker will work as a member of the Intensive Case management team and will collaborate with other staff to support achievement of program goals. This position will also develop working relationships with Resettlement and other office departments to ensure successful client referrals to the ICM program and from ICM to other services and programs as necessary.

External: The ICM Caseworker will support the development and maintaining of relationships and referrals systems with community service providers to ensure comprehensive, wrap-around services to support client needs and self-sufficiency goals. This includes, but is not limited to, health professionals, mental health professionals, insurance providers, the Refugee Health Clinic, schools, special needs resources, housing resources, etc.

Education:

Bachelor’s degree in social work, public health, psychology or related field of study or equivalent experience required

Work Experience:

- Minimum of 1-2 years of case management experience with at-risk populations required. - Experience working with refugee and/or immigrant populations strongly preferred - Demonstrated Skills & Competencies: - Attention to detail and accuracy in work product. - Fluency in a second language (especially Arabic, Kinyarwanda, Dari, Spanish, Swahili) preferred. - Fluent in English, both spoken and written. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to personal, insured vehicle.

Working Environment: A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

Qualifications