Intensive Case Management Caseworker
Support refugees in integrating into communities and achieving self-sufficiency.
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Overview
Support refugees in integrating into communities and achieving self-sufficiency.
You have:
- Undergraduate degree preferred, ideally in Social Work or a related field of study.
- Minimum of 2 years relevant work experience in human services field.
- Demonstrated success working and communicating effectively in a multicultural environment.
- Proven ability to contribute both independently and as a key team member.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Fluent in English, both spoken and written; bilingual ability in Swahili, French, or one of the predominant languages of the local client base is strongly desired.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Valid driver’s license, access to a reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.
Job Overview/Summary: Ensuring that refugees with special and unique needs have the support necessary to integrate into their new communities and become self-sufficient, the IRC in Abilene Intensive Case Management (ICM) program provides support and case management services to refugees and asylees. This position reports to the Casework Coordinator.
Major Responsibilities:
Responsibilities include but are not limited to:
- Manage a caseload of ICM clients including developing individualistic service plans. - Assess and monitor client progress at regular intervals to ensure progress on goals is made and designated resources are maximized, modifying initial service plans and other case file documents as required. - Build and maintain partnerships with external community service providers to improve client access. - Connect clients with local resources through referrals, and/or assistance with intake. - Assist clients with overcoming the barriers they face and achieve their goals for economic and social self-sufficiency. - Assist clients with transportation and/or interpretation needs. - Provide individualized and group orientations, and support clients through social service referrals, medical access, and advocacy. - Follow up with clients on progress toward established goals. - Provide Covid-19 orientations to clients. - Ensure compliance with case file management and reporting requirements. - Other duties as required.
Job Requirements:
- Undergraduate degree preferred, but not required, ideally in Social Work or a related field of study. - Minimum of 2 years relevant work experience in human services field. - Demonstrated success working and communicating effectively in a multicultural environment. - Proven ability to contribute both independently and as a key team member. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Fluent in English, both spoken and written; bilingual ability in Swahili, French, or one of the predominant languages of the local client base is strongly desired. - Proficient in Microsoft Office applications (Word, Excel, Outlook). - Valid driver’s license, access to a reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).
Working Environment:
Standard office environment and regular field travel to support clients and retain community partnerships. Occasional evening and/or weekend work required.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Qualifications Update
Potential interview questions
| Can you describe a time when you helped a client overcome a significant barrier? | This question assesses your problem-solving and client advocacy skills. | Provide a specific example that highlights your role in supporting the client's needs. |
| How do you prioritize your caseload when dealing with multiple clients needing urgent support? | The interviewer is looking for your time management and organizational skills. | Pro members can see the explanation. |
| What techniques do you use to communicate effectively with clients from diverse backgrounds? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience working in a team environment. How do you ensure collaboration? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure compliance with case management reporting requirements? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
rescue.org
