Intensive Case Management Case Worker

Major Responsibilities:

Responsibilities include, but are not limited to:

- Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client. - Develop individualized, Self-sufficiency plans for each client enrolled in the ICM program. - Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed. - Assist clients in navigating social service systems, which may include helping clients apply for benefits and attend and schedule appointments. - Provide clients with extended orientation on a variety of topics such as developing social support networks, navigating transportation systems, and navigating the education system at the local level. - Respond to client crises, with guidance from supervisor as needed. - Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files. - Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO). - Attend relevant training courses and meetings at the local and national level. - Other duties as assigned.

Job Requirements:

Education:

- Relevant degree or equivalent professional and/or lived experience. - Lived experience as a refugee or immigrant is preferred. - In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.

Work Experience:

A minimum of 1-2 years of case management experience with similar populations and/or client needs required.

Demonstrated Skills & Competencies:

- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. - Attention to detail and accuracy in work product. - Fluent in English required, both spoken and written; proficiency in other languages such as Dari, and Pashto and Ukrainian is desired. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.

Key Working Relationships:

Position Reports to: Health Empowerment Coordinator

Position directly supervises:

Other Internal and/or external contacts:

Internal: other IRC program teams, HQ team

External: Community stakeholders and partners including service providers, healthcare partners, and others.

Working Environment:

- Standard, professional office environment combined with community-based work. IRC Washington follows a flexible work model which requires some time on-site/in the office while also allowing for remote work. - Access to reliable transportation to travel regularly throughout the service delivery area is required.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. The IRC and IRC employees must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and , Child , Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications Update